The SAP COE IT Tool / Automation Expert leads the design and deployment of automation and AI solutions that optimize SAP S/4HANA operations and reduce manual workload across IT processes. The role ensures scalable, secure, and efficient system performance through advanced automation, proactive monitoring, and cross-functional collaboration.

Goal of function:

The IT Tool / Automation Expert is responsible for designing, developing, and implementing automation and AI-driven solutions that enhance SAP S/4HANA application maintenance, support, and operational performance. The role ensures efficiency, compliance, and scalability by automating repetitive tasks, integrating AI/ML capabilities, and optimizing workflows across functional and technical SAP teams.

1) Main tasks:

Design, implement, and maintain automation frameworks for SAP S/4HANA application maintenance and development. Develop automated solutions for monitoring, user provisioning, role assignments, and system operations. Integrate AI/ML technologies to support predictive maintenance, anomaly detection, and performance optimization. Monitor system health and proactively identify opportunities for automation-driven improvements. Ensure all automation designs comply with governance, security, and audit requirements. Document automation processes, tools, AI models, and configurations for transparency and audits.

2) Secondary Tasks:

Tasks regularly performed in support of primary responsibilities:

Provide training, mentoring, and guidance to support teams regarding automation tools and best practices.Support cross-functional and cross-regional collaboration to align automation initiatives with business needs and requirements.Assist in evaluating new automation technologies and tools for potential adoption.

3) Miscellaneous tasks:

Participate in strategic automation and AI innovation projects.Contribute to continuous improvement initiatives and CoE knowledge-sharing sessions.Lead or support special projects related to SAP optimization, modernization, or system upgrades.

Qualifications, experience, know-how and skills critical for success*

1) Required training and education:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent field.Master’s degree preferred.

2) Required professional experience (in years):

15+ years in SAP application maintenance and development.4+ years specifically in automation or AI-focused roles.

3) Important personal qualities:

Strong analytical and problem-solving skills.Proactive and innovative mindset with continuous improvement orientation.Strong communication and teamwork abilities.

4) Other specialized knowledge:

a) Technical Knowledge

Automation tools and frameworksAI/ML model deployment and monitoringSAP S/4HANA technical architectureScripting languages: Python, PowerShell, ABAP (for automation)

b) Languages

Fluent EnglishAdditional languages beneficial depending on region

c) IT Skills

Deep understanding of SAP S/4HANA processesFamiliarity with enterprise IT architectureKnowledge of monitoring platforms, workflow automation tools, and AI/ML solutions

d) Product Knowledge

SAP S/4HANA modules and integrationsSAP application lifecycle and support processes

5) Special personal requirements:

Ability to manage multiple tasks across global teamsWillingness to support outside standard working hours during critical releases or emergenciesOccasional travel depending on project needs