The Master Data Governance Specialist / Data Governance & Quality Analyst is responsible for establishing, enforcing, and continuously improving data governance standards and data quality controls across enterprise systems (e.g., SAP S/4HANA and downstream platforms).

Goal of function:

Act as the liaison between business process owners, functional consultants, and the offshore/onshore technical team to ensure consistent application of data governance, data quality, and information governance practices across systems and tools.

Tasks*

1) Main tasks:

1. Data Governance Framework & Policies

Support definition and implementation of:Data governance policiesData standardsNaming conventionsData ownership and stewardship modelsEnsure data domains (e.g., Customer, Vendor, Material, Finance) have:Defined ownersClear business rulesApproval workflowsEnforce governance processes for:Data creationData changeData deactivationSupport implementation and ongoing maintenance of information governance tooling (e.g., Collibra or similar platforms), including:Business glossaries and data definitionsData domain, ownership, and stewardship metadataData policies, standards, and rule documentationLineage, classification, and critical data element (CDE) attributes (where applicable)·

2. Data Quality Management

Define and maintain data quality rules (accuracy, completeness, validity, timeliness).Perform regular:Data profilingData validationReconciliation checksIdentify:Data defectsRoot causesProcess gapsDrive corrective and preventive actions with IT and business teams.

3. Monitoring & Reporting

Develop and maintain data quality dashboards and KPIs.Publish and maintain governance and data quality metrics, definitions, and ownership information within information governance platforms for leadership visibility and audit readiness.Report on:Data quality trendsCompliance with standardsHigh-risk data issuesProvide insights to leadership on:Data risksImprovement opportunities

4. Stakeholder Engagement

Internal:Business Data OwnersData StewardsSAP COE / ITAnalytics & Reporting teamsRisk, Audit, and Compliance teamsResponsibilities:Act as a trusted advisor on data quality and governance.Facilitate governance forums and working groups.Educate stakeholders on:Data standardsRoles and responsibilitiesBest practicesSupport and enable Data Owners and Data Stewards in using information governance tools by defining standards, templates, and usage guidelines.

5. Process & Control Integration

Embed data governance into:Business processesSystem workflowsChange managementEnsure data controls align with:SOXGDPRRegulatory requirementsSupport audits and regulatory reviews related to data.

6. Continuous Improvement

Identify opportunities to:Automate data quality checksReduce manual data correctionsImprove data lifecycle managementSupport:Master Data Governance (MDG) initiativesData transformation programsS/4HANA or ERP modernization effortsContribute to the evolution and adoption of information governance tooling capabilities in collaboration with Data Leads, IT, and tool vendors.

2) Stakeholder Engagement

SAP Service LeadSAP Data Lead (future-state)SAP Functional LeadsBusiness Process OwnersGBS Operations teamsData Lead / Governance LeadAMS PartnersSystem IntegratorsData tool vendors (if applicable)Responsibilities:

Act as primary point of contact for data issues

Communicate data risks and impacts to businessProvide data quality and performance reporting

3) Miscellaneous tasks:

Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work.

Organization*

The function incumbent reports to:

Organizational unit:

GBS ITS -SAP COE Master Data Support Lead/ Service Lead

GBS ITS

Important internal interfaces:

Important external interfaces:

Please list cooperation with important departments, sites, subsidiaries etc.

ITS Business Partners

Please list cooperation with important external companies, agencies, authorities etc.

Key Performance Indicators

Service availability and reliabilityService Quality & performance

Operational Excellence

Risk & compliance

Qualifications, experience, know-how and skills critical for success*

1) Required training and education:

Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Management or a related field.

2) Required professional experience (in years):

15+ years in SAP Master data management, specifically in S/4HANA implementation or support.

Proven experience in SAP domains: Material Master, Business Partner (Customer/Vendor), or Finance

3) Important personal qualities:

Strong stewardship mindset:  Acts as a custodian of enterprise data, ensuring accuracy, consistency, and adherence to governance standards.Analytical and detail-oriented: Demonstrates high rigor in defining, validating, and monitoring data quality rules, metrics, and controls.Structured and methodical: Applies disciplined approaches to data profiling, issue analysis, root cause identification, and documentation.Influence without authority: Effectively guides data owners, stewards, and stakeholders toward governance compliance through expertise and collaboration.Clear and precise communicator: Translates complex data concepts, rules, and quality findings into clear, actionable guidance for business and technical audiences.Policy- and control-conscious: Understands regulatory, audit, and compliance expectations and embeds them into governance practices and artifacts.Collaborative and facilitative: Works constructively across business, IT, and analytics teams to align definitions, standards, and quality outcomes.Tool- and process-oriented: Values structured use of governance and data quality tools and processes to ensure transparency and repeatability.Continuous improvement mindset: Proactively identifies opportunities to strengthen governance frameworks, data quality controls, and lifecycle management.Professional persistence: Demonstrates patience and consistency in enforcing standards and driving adoption in complex, matrixed environments.

4) Other specialized knowledge:

c) IT skills

Strong hands-on experience in SAP Master data Management configuration, Business Partner (BP) setup, and Data Replication Framework (DRF).Experience with SAP Information Steward, SAP Data Services, or similar data profiling tools.Knowledge of SAP modules (MM, SD, FICO) and how master data impacts end-to-end business processes.Experience with Business Rules Framework Plus (BRF+) and workflow modelling.Hands-on experience with information governance or metadata management platforms (e.g., Collibra, Alation, Microsoft Purview, or similar).Excellent analytical and problem-solving abilities, with high attention to detail, Effective communication skills for interacting with business stakeholders and technical teams, Ability to manage multiple tasks, tickets, and priorities in a fast-paced AMS environment and experience documenting data policies, functional specifications, and data dictionaries.

d) Product knowledge

Core SAP & Technical Skills

Strong expertise in SAP S/4HANA Run OperationsSolid understanding of:SAP Finance (FI/CO)SAP Logistics (MM, SD, PP, WM/EWM)SAP Basis & Technical OperationsSAP Fiori, Authorizations, InterfacesFamiliarity with SAP Solution Manager, Focused Run, ChaRMUnderstanding of SAP integrations (CPI, PI/PO, third-party systems)

SAP ProductsSAP S/4HANASAP BW/4HANA / SACSAP Solution Manager / Focused RunSAP Fiori & UI5SAP CPI / PI-POSupporting PlatformsITSM tools (ServiceNow preferred)Monitoring tools (SAP ALM, APM, AIOps)Cloud platforms (AWS / Azure / GCP – SAP workloads)

5 ) Special personal requirements:

Please list requirements such as willingness to travel or work weekends or shifts etc.

Travel upto 20% can be expectedAbility to support CET timezone (End state will include US as well, need to revisit this at a later time)