Job Location San José Job Description In this role, you will lead the resolution of production incidents raised to the final level of support (Level 4) and drive process improvements and application optimizations in collaboration with business partners, software managers, and operations teams. Your day-to-day responsibilities will include overseeing the operations of multiple critical applications, ensuring they run smoothly, and managing service level agreements for critical issues. You will work closely with Level 1, 2, and 3 teams to resolve incidents and ensure alignment across all support levels. A key focus of this role will be on performance monitoring and demonstrating data analytics to identify incident trends, optimize application performance, and lead continuous improvement initiatives. Expertise in incident management and data-driven decision-making is essential for success in this role. Job Qualifications Hard Skills: + Proficiency SAP BW/IP and S4/HANA + ABAP Understanding (Nice to have) + ITIL certified. Experience supporting application managing incident/problem/change management process. Soft Skills: + Problem-Solving Skills: Demonstrated technical expertise in supporting application in production by managing and resolving incidents in production. Consistent track record of effectively solving sophisticated business problems using technical solutions. + Communication –Ability to communicate technical concepts to teammates and non-technical colleagues. Ability to work effectively with peers, suppliers, multi-functional resources, and all levels of management (including Executives). + Prioritization Skills – Ability to handle multiple priorities and flow to the work. + Accepts Change/Agility: Demonstrable ability to adapt in fast-paced high-profile situations. + Self-starter - Able to work independently. + Proficiency in data analytics - ability to analyze data sets, identify patterns, trends, and insights, and derive meaningful conclusions. Familiarity with data analysis techniques, statistical methods, and data visualization tools such as Power BI + A solid understanding of organizational change principles, methodologies, and standard processes. Important Note for Candidates: Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information (https://www.pgcareers.com/cr/en/hiring-process#assessment) . Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success What we offer! + We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities + You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager + We offer you to work and be part of a dynamic and supportive environment + We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting. + We love flexibility. You can arrange your work schedule based on your personal needs. + We will let you experience true support for work/life effectiveness and your long-term well-being. + We will give you a competitive salary and benefits' package. About us! P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more. LinkedIn https://www.linkedin.com/company/procter-and-gamble/ Facebook P&G Careers | Santa Ana | Facebook (https://www.facebook.com/pgcostarica) Instagram @pgcareerscr Job Schedule Full time Job Number R000137316 Job Segmentation Experienced Professionals