SAP Application HelpDesk Specialist
IBM
**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
As an entry level Application Consultant at IBM you will help us usher clients into a new age of future-looking technology. You'll be assisting clients in the selection, implementation, and support of applications, methodology, and tools. You'll be trained up to perform as an expert on existing and/or new applications specialized around things like Cloud, Blockchain, DevOp, Enterprise Applications, and Mobile. You will help our clients integrate enterprise-wide data for improved performance and efficiency. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role you may be responsible for:
* Working with project teams to advise clients on enterprise-wide data integrations
* Creating ways to better assess analytics, better supporting business decision making
* Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution.
* Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation.
* Gain knowledge across multiple platforms, processes, or architectures
**Required technical and professional expertise**
Professional with strong interpersonal skills, focused on teamwork, effective communication, and problem-solving in high-pressure environments. Known for analytical thinking, adaptability to change, and the ability to translate functional requirements into efficient technical solutions. Demonstrates a proactive approach, client commitment, and the ability to lead workshops, testing sessions, and user training.
**Preferred technical and professional experience**
Has foundational knowledge of SAP modules such as FI, MM, SD, or HR, focused on handling first-level incidents and standard service requests. Capable of tracking tickets, validating master data, executing predefined transactions, and escalating appropriately according to procedures. Familiar with ticketing tools, solution documentation, and providing functional support based on predefined scripts.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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