Job Type:

Regular

Work Location:

Bloomington, MN 55425

Overview:

2020 Companies is seeking a highly organized and technically capable Samsung CARE Parts Lead to support service operations within our Samsung CARE location.

If you are a detail-oriented professional who thrives in both inventory ownership and hands-on device repair, this opportunity is for you.

As the Samsung CARE Parts Lead, you will play a key role in supporting daily service center operations. You will ensure parts are accurately managed, properly documented, and readily available to support efficient device repairs. You will also step in to perform repairs when needed, helping maintain service flow and deliver strong customer experience.

This role is ideal for someone who values accountability, organization, and teamwork in a fast-paced retail service environment. You will serve as a trusted operational team member, helping ensure accuracy, compliance, and smooth day-to-day execution within the Samsung CARE center.

If you enjoy problem-solving, supporting team workflow, and taking ownership of both inventory and repair responsibilities, join us and be part of a team committed to delivering exceptional service within Samsung CARE.

Pay: $24.00/ hour

Schedule: Full-time, including evenings, weekends, and holidays as required.

Work Location: Samsung location Mall of America, Bloominton, MN.

Our BenefitsWeekly Pay!On-demand pay options through DailyPayComprehensive health, dental, and vision benefits401(k) program with company matchingPaid time off and holidaysScholarship opportunities for employees and familiesEmployee Assistance ProgramLeadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description:

Parts Ownership & Inventory Accuracy

Manage daily receiving, tracking, reconciliation, and organization of Samsung CARE parts inventoryEnsure accurate documentation of parts usage within repair systemsMonitor inventory levels and communicate restock needs in a timely mannerMaintain clean, organized, and audit-ready parts storageProcess returns, aging inventory, and chargeback documentation in accordance with company guidelinesSupport inventory audits and ensure compliance with all inventory control and financial procedures

Service Center Workflow Support

Serve as the primary parts resource for Samsung Repair TechniciansSupport daily workflow to ensure technicians have timely access to required componentsReinforce adherence to repair documentation and inventory proceduresServe as the on-site point of contact for daily operations when the manager is not presentIdentify opportunities to improve efficiency and maintain service standards

(This role does not include hiring, disciplinary action, scheduling authority, or formal performance management responsibilities.)

Technical Repair Support:

Perform diagnostics, troubleshooting, and mobile device repairs in alignment with Samsung repair standardsMaintain proficiency across supported Samsung devices, including smartphones, tablets, and wearablesSupport peak volume periods to ensure timely repair turnaroundEnsure proper parts utilization and high-quality repair execution

Customer & Team Impact:

Support positive customer outcomes by minimizing delays caused by parts availabilityContribute to service KPIs and customer satisfaction resultsMaintain a professional and collaborative presence within the Retail Location

Qualifications:

2+ years of experience in retail operations, parts handling, or technical service environment requiredDemonstrated proficiency in mobile device diagnostics and repairWorking knowledge of inventory control, parts tracking, and documentation processesStrong problem-solving skills with the ability to assess operational issues and implement practical solutionsCustomer-focused mindset with a commitment to supporting a positive and efficient service experienceHigh level of organization, accuracy, and attention to detailAbility to support workflow coordination in a fast-paced service environmentProficiency in Salesforce, inventory/ERP systems, and Microsoft Office preferredPrior experience in a customer care or technical service environment preferred

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.