Job Type:

Regular

Work Location:

Samsung Electronics America - Ridgefield Park, NJ 07660

Overview:

2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.

 

Work Authorization: Applicants must be authorized to work in the United States full-time without current or future visa sponsorship

Pay: $30.00 + per hour based on experience

Location: On-site in Ridgefield Park, NJ office

Required Certifications & Skills:

Bilingual in English and KoreanRoot Cause Analysis (RCA)

 

2020 Companies seeks a detail-oriented and proactive professional to join our team in a role focused on root cause analysis and continuous improvement. In this position, you will analyze customer issues, identify trends, present insights to leadership, and lead cross-functional projects to enhance processes and customer satisfaction. The ideal candidate will have a background in customer service, strong project management skills, and fluency in Korean. A Lean Six Sigma Green Belt is a plus. If you're self-motivated, organized, and passionate about problem-solving, we’d love to hear from you!

 

What's in it for you?

Receive $30.00 + hourly rate, paid weeklyNext-day pay on demand with DailyPayHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development Program

 

#STPHTP

Job Description:

Perform root cause analysis and define corrective actions to resolve complex customer issues

Analyze case data and identify trends or recurring issues

Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience

Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions

Lead and manage projects, with or without sub-teams, to implement corrective actions and improvements

Collaborate with internal and external teams to accomplish tasks

Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.

Qualifications:

Extensive experience with root cause analysis and corrective actions (Lean Six Sigma green belt preferred but not required)

Fluent in Korean with both written and verbal skills

Experience with continuous improvement/process improvement

Experience in leading projects and reporting to management

Excellent organizational skills

Able to prioritize tasks independently with minimal supervision

Excellent communication skills (verbal and written)

Self-driven, flexible, dedicated individual -

Team player

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)

4+ years of customer service-related experience

College degree

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020 Companies, Inc. is required to comply with the National Labor Relations Act. Therefore, we will recruit and refer any and all applicants without regard to their protected concerted activities, including whether they have been involved in a class-action suit against 2020 Companies, Inc. for alleged violations of labor and employment laws. We acknowledge the right of employees to engage or to refrain from such activities.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.