Job Description The Salesforce Technical Business Analyst will collaborate with business stakeholders to gather, document, and prioritize Salesforce implementation and enhancement requirements, translating them into detailed technical specifications such as data models, workflows, process diagrams, and user stories. Work closely with developers and administrators to ensure successful configuration, customization, and integration of Salesforce solutions. Perform thorough testing and quality assurance to validate functionality and alignment with business needs. Provide ongoing support and training to end users, troubleshoot issues, and deliver user training sessions. Continuously evaluate and recommend process improvements, system optimizations, and enhanced functionality. Manage all Asia Pacific user stories based on business prioritization, participate in UAT, develop test scenarios, report bugs, and investigate issues. Ensure best practice design and implementation of the Salesforce system by collaborating with both internal and external stakeholders. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3+ years salesforce experience - Experience with Salesforce development and implementation in an agile environment - Experience configuring Salesforce Sales Cloud o Including OWC, declarative tools, workflows, flows, order of execution, validation rules, security controls - Salesforce Technical Architect Certified - Other salesforce certification: o Advanced Administrator o Business Analyst o Platform App Builder o Platform Developer 1 o Sharing & Visibility Architect null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.