**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** As a Salesforce Technical Engineer, you will be responsible for full ITIL Scope for Incident, Change, Release and Problem Management. * Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops * Managing code migration across environments to ensure continued and synchronized functionality * Managing the incident lifecycle and owning the same until closure and satisfaction of originator * Documenting processes and monitoring application performance metrics * Implement platform upgrades and regression testing * Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc * Ensure application performance to expected levels through proactive and preventive maintenance * Data management - mass insert/update/release, data quality check * Data visibility - create and manage public groups, sharing rules * Create and work with Reports and Dashboards * Manage the Administration tools - Workflows, Approval Process, Process Builder * Perform backups, Chatter Administration, minor bug fixing, track of license count and needs **Required technical and professional expertise** * Minimum 1 certification of Salesforce is required * Experience in a similar position in Salesforce ecosystem, prior work with Salesforce in Admin/Support roles * Ability to interpret/analyze code and application logs to troubleshoot errors * Problem solver, customer oriented * Ability to analyze, synthesize and make decisions under SLAs * Strong communication skills, teamwork skills * Negotiation skills, diplomatic * Flexibility for travel * Willing to do on call support **Preferred technical and professional experience** * ITIL Certification IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.