Job Description Insight Global is looking to hire a dynamic Salesforce Service Cloud Developer to join North America's largest retail and wellness companies. This person will lead the development and implementation of user interface components using relevant coding languages, ensure alignment and optimize web design and more. Principal Duties and Responsibilities: · Lead development and implementation of user interface components using relevant coding language(s) · Ensure alignment and optimize web design and user experience requirements · Conduct regular testing, debugging, and quality assurance reviews · Act as subject matter expert for coding language(s) and solutions design Create and maintain relevant documentation and conduct knowledge transfer activities. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements · 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows). · Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation). · Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement. · Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization. · Advanced knowledge of Salesforce development architecture patterns and secure coding practices. · Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations. · Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling). · Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management. · Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams. · Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices. · Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT). - Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification). Amazon connect C - huge bonus - CCaS implementation null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.