Based in **Cluj‑Napoca, Romania** , the CRM Salesforce Service Analyst – APAC plays an important role in ensuring effective and reliable Salesforce service operations across the Fluid & Motion Control business in the Asia Pacific region. In this position, you will act as a trusted partner between regional business teams and the global Salesforce development organization. You will help ensure that our Salesforce ecosystem remains stable, user friendly, and continuously improving. You will collaborate with functional groups across the APAC region and contribute to global initiatives as part of a distributed team. **In This Role, Your Responsibilities Will Be:** + Execute key Salesforce administrative activities, including enforcing business processes, monitoring data quality, and supporting system governance. + Create and maintain ad‑hoc reports and dashboards to provide insights that support effective decision‑making. + Stay informed on Salesforce releases, adopting new features and promoting best practices across the region. + Troubleshoot and resolve user‑reported issues in partnership with global support teams. + Support account provisioning, role assignments, queue management, and workflow routing for APAC Salesforce users. + Capture and document functionality requests from cross‑functional APAC stakeholders. + Assist with testing new features, enhancements, and integrations to ensure they align with business needs. + Develop and maintain documentation, including training materials, job aids, and process guidelines. + Support the onboarding of new business units and regional functions into the Fluid & Motion Control Salesforce ecosystem. + Recommend process improvements and contribute to global initiatives that drive consistency and efficiency. + Act as a change champion across APAC, promoting adoption, alignment, and best‑practice behaviors. **Who You Are:** You build strong relationships and collaborate effectively across diverse teams and regions. You stay curious, exploring underlying causes to improve processes and enhance user experiences. You organize your work effectively, managing multiple priorities and adapting quickly to changing needs. You communicate clearly and transparently, ensuring alignment and shared understanding across stakeholders. **For This Role, You Will Need:** + Experience working with CRM platforms or business processes, with hands‑on Salesforce experience strongly preferred. + Ability to work independently while contributing effectively in a global, cross‑functional team environment. + Strong organizational and prioritization skills to manage competing requests. + Experience in troubleshooting and in communicating with different levels within the company to investigate issues. + Openness to working hours aligned to support APAC business teams and global Salesforce Administration teams (7:00 AM start time). + Willingness to travel internationally when required (very rarely). **Preferred Qualifications That Set You Apart:** + Salesforce Certified Platform Administrator or similar certification. + Familiarity with Emerson’s Fluid & Motion Control organization and Salesforce ecosystem, or the ability to learn quickly. **Our Culture and Commitment To You:** At Emerson, we are committed to creating an inclusive environment where every employee can bring their authentic self to work and feel valued, respected, and supported. We believe in continuous learning, career development, and empowering our people to make an impact. You will be part of a global team that promotes collaboration, innovation, and a strong sense of belonging. We embrace diversity of thought, encourage new ideas, and invest in your growth so you can thrive both personally and professionally. **Requisition ID** : 26000600 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.