We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical role in the design, development, and implementation of our Service Cloud platform. The ideal candidate will have a deep understanding of Salesforce best practices, a strong background in Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable and robust solutions that enhance our client and agent experience. Key Responsibilities: • Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on Service Cloud features such as Console, Omnichannel, Case Management, Knowledge, and CTI integrations. • Write robust, scalable, and efficient Apex code, Triggers, Visualforce pages, and Lightning Web Components (LWC) / Aura Components. • Implement and manage Salesforce integrations with external systems using REST/SOAP APIs, Platform Events, and other relevant technologies. • Conduct code reviews, ensuring adherence to Salesforce best practices, coding standards, and security guidelines. • Collaborate closely with Salesforce Business Analysts, QA, and other developers to translate business requirements into technical solutions. • Provide technical guidance and mentorship to junior developers. • Participate in release management, change management, and deployment activities. • Troubleshoot and resolve complex technical issues related to the Salesforce platform. Required Skills and Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field. • 6-10 years of hands-on experience as a Salesforce Developer, with significant experience in Service Cloud. • Proficiency in Apex, Visualforce, Lightning Components, SOQL, and SOSL. • Strong understanding of Salesforce configuration (workflows, process builder, flows, custom objects, fields, validation rules, permissions). • Experience with Salesforce APIs (REST, SOAP, Metadata API). • Familiarity with deployment tools and methodologies for Salesforce e.g Copado • Excellent problem-solving, analytical, and communication skills. • Ability to work effectively in an Agile development environment. Preferred Certifications (one or more): • Salesforce Certified Platform Developer I & II • Salesforce Certified Service Cloud Consultant • Salesforce Certified Administrator