At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a Band 30 Quality Assurance Engineer (Automation) to join our ICRST (International Card & Risk Services Technology) organization in Bangalore,India. This role is responsible for driving test automation, quality engineering practices, and Salesforce testing across enterprise applications. 

The ideal candidate will have deep hands-on automation experience, strong Salesforce domain knowledge, and proven ability to deliver quality solutions in Agile, CI/CD-driven environments. This is a senior individual contributor role with responsibility for mentoring junior engineers and influencing quality strategy at the application level. 

You will be part of an Engineering team :

Reporting to an Engineering Director or Senior Engineering Manager 

Work closely with Salesforce developers, Product Owners, and DevOps teams 

Operate within Agile / SAFe delivery models 

Execute portfolio-level quality and automation strategies 

 

 

Key Responsibilities 

Automation & Quality Engineering 

Design, develop, and execute automated test scripts and frameworks using one or more of the following: 

Selenium 

Playwright 

Karate 

Cucumber (BDD) 

Build and maintain scalable automation frameworks for functional, regression, integration, and API testing 

Maintain and enhance automation regression suites to support frequent releases 

Ensure automation coverage aligns with business, functional, and non-functional requirements 

 

Salesforce Testing (Mandatory) 

Perform end-to-end testing of Salesforce applications, including: 

Salesforce configuration and customization testing 

Workflow, validation rule, and data integrity testing 

Integration testing with upstream and downstream systems 

Collaborate with Salesforce developers and administrators to ensure quality delivery 

 

 

SDLC, Agile & CI/CD Enablement 

Participate across the Software Development Life Cycle (SDLC) including requirement analysis, design reviews, test planning, execution, and release validation 

Drive automation execution in CI/CD pipelines 

Support audit, compliance, and evidence requirements as per internal quality standards 

Actively contribute to shift-left testing and defect prevention strategies 

Defect & Quality Management 

Log, track, and manage defects using standard defect tracking tools 

Perform root cause analysis and partner with developers to improve code quality 

Define, track, and analyze quality metrics such as defect density, test coverage, automation effectiveness, and test execution status 

Collaboration & Technical Leadership 

Act as a quality SME at the application level 

Mentor and guide junior QA engineers 

Contribute to automation strategy, tooling decisions, and best practices 

Participate in internal quality engineering communities and continuous improvement initiatives 

 

Required Qualifications 

Education 

Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent practical experience 

Experience 

5+ years of experience in Quality Engineering / Automation Testing 

Strong experience in Salesforce application testing (must-have) 

Proven hands-on experience with automation frameworks and CI/CD environments 

Desired Technical Skills  

Automation Testing 

Selenium 

Playwright 

Karate 

Cucumber / BDD 

Salesforce Testing 

API Testing 

Regression Testing 

Integration Testing 

CI/CD Pipelines 

Agile / SAFe 

SDLC 

Defect Management 

Quality Engineering 

(Candidate must have hands-on expertise in at least two automation frameworks listed above.) 

Preferred / Nice-to-Have Skills 

Programming or scripting experience (Java, JavaScript, or similar) 

API testing using REST-based tools or frameworks 

Experience with test data management 

Exposure to performance or non-functional testing 

Familiarity with quality dashboards and reporting tools 

Experience working in large-scale enterprise or regulated environments 

 

Behavioral & Core Competencies 

Technical Competencies 

Automation Engineering 

Programming & Test Frameworks 

SDLC & Agile Practices 

Systems Integration Testing 

Platform & Domain Knowledge (Salesforce) 

Behavioral Competencies 

Strong analytical and problem-solving skills 

Clear and effective communication 

Collaboration and teamwork 

Continuous improvement mindset 

Learning agility and adaptability 

Accountability for quality delivery 

 

Why This Role  

Opportunity to work on enterprise-scale Salesforce platforms 

Strong focus on automation-first quality engineering 

High visibility and impact within ICRST (International Cards Risk Services Technology) initiatives 

Clear expectations aligned to Band 30 individual contributor growth 

 

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.