**Job Description:** We are seeking a skilled and detail-oriented Salesforce QA Engineer to ensure the quality, performance, and reliability of our Salesforce Service Cloud applications. This role requires hands-on experience in manual and automated testing, REST API validation, performance testing, and Agile/Scrum methodologies. The ideal candidate will work closely with cross-functional teams to validate complex business processes and integrations in a dynamic, global Salesforce environment. ________________________________________ **Key Responsibilities:** • Perform manual and automated testing of Salesforce Service Cloud applications to validate functionality, performance, and user experience. • Conduct REST API testing using tools such as Postman, ensuring accurate data exchange and integration flows. • Execute load and performance testing for REST APIs to assess scalability and responsiveness using JMeter. • Develop and maintain comprehensive test cases, test scripts, and test data based on business requirements and Agile user stories. • Participate actively in Scrum ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. • Collaborate with developers, product owners, and business analysts to ensure thorough test coverage and alignment with sprint goals. • Utilize Selenium WebDriver and related tools to build and maintain robust automation test suites. • Document and track defects using tools like Jira or Azure DevOps, and ensure timely resolution. • Generate and communicate clear and accurate test metrics and project status reports. • Mentor junior QA team members and contribute to continuous improvement of QA processes and standards. ________________________________________ **Minimum Qualifications:** • Experience in manual and automation testing of Salesforce Service Cloud applications. • Proficiency in REST API testing using Postman or similar tools. • Experience with load/performance testing tools and methodologies. • Hands-on experience with Selenium WebDriver and test automation frameworks. • Solid understanding of Agile and Scrum methodologies and experience working in Agile teams. • Familiarity with test management and defect tracking tools (e.g., Jira, Azure DevOps). • Strong analytical, debugging, and communication skills. • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience. • Knowledge of Salesforce data model, flows, and Service Cloud features.