Salesforce Experience Cloud Developer
NTT America, Inc.
**Job Title: Salesforce Community Developer – Experience Cloud Expertise**
**Job Overview**
We are seeking a highly skilled **Salesforce Community Developer** with strong hands-on experience in **Experience Cloud** to design, develop, and enhance customer- and partner-facing community portals. The ideal candidate will have deep technical expertise in community architecture, Lightning development, and user experience customization, along with a solid understanding of business processes related to customer self-service and partner collaboration.
**Key Responsibilities**
+ Design, build, and customize **Salesforce Experience Cloud** sites using Experience Builder and standard templates.
+ Develop responsive and user-friendly community pages leveraging **LWC, Aura Components, HTML, CSS, and JavaScript** .
+ Implement and customize **login flows, Apex controllers, and Salesforce Flows** to support complex business logic.
+ Configure **guest user access** , sharing settings, and security controls for public-facing and authenticated pages.
+ Integrate external systems using **REST/SOAP APIs** , ensuring seamless data exchange for community users.
+ Implement **audience targeting, personalization, branding** , and custom themes within Experience Cloud.
+ Work closely with business stakeholders to translate community use cases (customer self-service, partner collaboration, etc.) into scalable technical solutions.
+ Support and optimize **Case Management, Knowledge Articles, Chatter** , and other community-specific features.
+ Ensure all configurations and customizations comply with **GDPR/CCPA** and data privacy guidelines.
+ Troubleshoot community performance, security issues, and provide continuing enhancements.
**Required Technical Skills**
+ Minimum 5+ years of work experience in Salesforce.com Projects.
+ Should be expertise in Salesforce.com standard functionality and features (Sales, Services and Marketing), Apex Programming and Force.com Capabilities
+ Should have 5+ years of experience in building Experience Cloud Sites.
+ Strong understanding of **Experience Cloud architecture** , templates, and best practices.
+ Proficiency in **Community Builder** for custom layouts and user experiences.
+ Advanced experience with **Lightning Web Components (LWC)** and **Aura Components** .
+ Hands-on skills in **HTML, CSS, JavaScript** , and responsive design principles.
+ Experience working with **Apex** , **Flows** , and **custom login/authentication flows** .
+ Familiarity with **REST/SOAP APIs** and integration patterns.
+ Solid grasp of **guest user security** , public access settings, and community permissions.
**Desired Business Knowledge**
+ Understanding of common community scenarios: **customer self-service** , **partner collaboration** , **case deflection** , and **knowledge access** .
+ Knowledge of platform features like **Case Management** , **Knowledge Articles** , **Chatter** , and **digital engagement** .
+ Experience implementing **personalized experiences** , branding, and **audience segmentation** .
+ Awareness of **data privacy regulations** (GDPR, CCPA) and compliance considerations in community design.
**Required Certifications**
+ **Salesforce Platform Developer I**
+ **Salesforce Administrator**
+ **Salesforce Experience Cloud Consultant**
**Additional Preferences**
+ Strong communication and collaboration skills.
+ Ability to work in an Agile environment.
+ Experience with CI/CD and version control is a
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