REQ#: RQ205018Public Trust: Other Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Salesforce Education, Training, and Outreach (ETO) Specialist joining our Federal Services System Support and Oversight (FSSSO) team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Salesforce ETO Specialist, you will be trusted to work on conducting training discovery sessions with the client, creating training plans, and developing training materials. Collaborating with Salesforce development teams, you will create communication materials, such as email templates, response templates, and review screen language for Salesforce development work, ensuring Section 508 compliance. In this role, a typical day will include:

Analyzing and documenting training needs for new or existing IT development work in support of multiple stakeholders.Collaborating with the IT team and other program team members to develop communications, including email language and response templates, training, user guides, knowledge base articles, operating procedures, etc., ensuring compliance to client and internal standards (such as Section 508).Utilizing instructional design best practices for content development to develop and present training content.Participating in stakeholder meetings and presenting ETO deliverables and solutions to clients and other stakeholders at various levels.Collaborating with other ETO and/or Training team members for content development and best practices.

REQUIRED QUALIFICATIONS:

Bachelor’s degree and five (5)+ years prior, relevant full-time work experience.Proficient with Section 508 Compliance for documents.Knowledge of Salesforce is required.Ability to review, edit, and execute test cases as needed in support of system development and overall understanding.Experience creating end-to-end workflows using tools such as Visio, Miro, etc.Experience translating and presenting system functionality to clients and stakeholders.Experience creating and developing internal and external training materials.Excellent written and oral communication skills.Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).Consistent quality performance rated valued or higher.Candidate must be able to obtain Public Trust clearance.Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

Ability to work independently and collaboratively.Working knowledge of health care, the ACA, and related issues.Ability to provide positive and constructive feedback.Strong presentation skills.Ability to manage time, set priorities, and work under time constraints.Excellent organizational skills and ability to multitask.Sound analytic, problem solving, and qualitative skills.Strong customer service skills.Proven team player; strong relationship building skills both internally and externally.

WHAT GDIT CAN OFFER YOU:

401K with company match.Comprehensive health and wellness packages.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn from.