Are you passionate about empowering authors and revolutionizing the publishing industry? Join us in shaping the future of self-publishing!

We're looking for a talented Software Development Engineer to join our Author Support Technology team. You'll be instrumental in designing and building scalable solutions that help authors succeed on Amazon's publishing platform. This is a unique opportunity to tackle complex technical challenges while directly impacting the success of authors worldwide.

Why This Role Matters:
Every day, authors rely on our services to share their stories with the world. Your team's solutions will directly impact their success by ensuring they receive timely, accurate support throughout their publishing journey. You'll have the autonomy to shape the technical direction of author support systems while working on challenging problems at Amazon scale.

Join us in revolutionizing how we support the next generation of authors!

Key job responsibilities
- Oversee the configuration and coding of new and existing Salesforce features, including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and third-party applications.
- Develop solutions in Salesforce.com utilizing Web Services and APIs.
- Support system integrations across the native Salesforce ecosystem, backend services, and AWS technologies.
- Collaborate with product managers and program teams to deliver customized solutions that meet business requirements, enhance user experience, and generate tangible business value.
- Engage in planning and analyzing requirements for system enhancements, translating them into well-architected solutions that leverage the Salesforce platform and products effectively.
- Proactively identify opportunities to leverage Salesforce innovatively to improve existing business processes, support rapid organizational scaling, and provide expertise on when to use configuration vs. code vs. out-of-the-box products.
- Handle Salesforce support requests and address escalated user needs by providing timely and comprehensive resolution to technical challenges and business support issues.