You are a Salesforce Developer who is responsible for designing, developing, implementing, and delivering customized solutions within the Salesforce ecosystem, which supports the Ledcor Technical Services North American Field Organization.

You will perform complex development tasks, support system enhancements, and guide improvements that enable efficiency for Field Technicians, Customer Service Representatives (CSRs), the PMO, and leadership teams. Acting as a subject matter resource within Salesforce development, you will apply best practices, interpret business requirements, and advise stakeholders on effective technical solutions.

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Essential Responsibilities:

Design, develop, implement, and deliver scalable solutions on the Salesforce ecosystem to support strategic initiatives and day-to-day operational needsCustomize, configure, and enhance Salesforce out-of-the-box features and components (objects, workflows, flows, process builders, Lightning components) to meet business and functional requirementsBuild, maintain, and support integrations between Salesforce and external systems using APIs, middleware, and related toolsCollaborate and advise business stakeholders to translate requirements into effective, technically sound solutions that improve products and servicesMaintain, optimize, and enhance existing Salesforce applications to ensure performance, reliability, and alignment with operational goalsEnsure and support data integrity, system security, and compliance across the Salesforce environmentGuide and contribute to the continuous improvement of Salesforce development standards, practices, and governanceCollaborate with and advise stakeholders across business units (Field Operations, Customer Service, PMO, Finance, and IT) to understand needs, pain points, and desired outcomesProvide and deliver technical support for the Salesforce FSL platform (mobile and desktop) to a wide range of users including Field Technicians, CSRs, Project Coordinators, Dispatchers, Area Managers, Contractor Technicians, and Billing TeamsTroubleshoot, diagnose, and resolve complex technical and user issues to ensure smooth system usage and minimal disruptionDevelop, support, and maintain training materials and technical documentation to enable the FSL Product Owner, business stakeholders, and end-users

Qualifications:

Minimum of 4 years’ experience working actively on configuration, development, testing (including unit, quality, user acceptance, end-to-end regression, post-release), deploy, monitor of a Salesforce-based software systemStrong analytical and interpersonal skills, comfortable with working with many internal teams and external vendors to solicit requirements and feedback in a remote environment (WFH) settingProven experience as a Salesforce Developer with hands-on FSL implementation.Experience with Field Service Lightning and Salesforce Admin configurationExperience with Salesforce Apex, Visualforce, Lighting Web ComponentsExperience with Salesforce FlowsFront-end development experience with UX designExperience with SOQL Server technological featureDemonstrated ability to collaborate with business stakeholders to understand requirements and translate to technical solutionsStrong experience troubleshooting and resolving technical issues, with the ability to deliver timely solutions in complex environmentsExcellent problem-solving and communication skills

Work Conditions:

This is a work from home position

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.  

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.