Job TitleSalesforce Administrator

Job Description

Summary

Our team is looking for a Salesforce Administrator that possess a combination of Salesforce platform experience, business analyst insight, technical capabilities and a solid understanding of core business processes. The Salesforce Administrator will ensure our Salesforce environment is optimized and efficient across the organization and translate business requirements into technical solutions while maintaining the integrity of the system. This role will work together with the Global Sales and Marketing Business Integration Department to deliver and optimize the use of Salesforce. This is an onsite role - based out of the Chelmsford MA office.

Responsibilities

Administration

Function as one of the Global Salesforce Administrators with a focus on the Americas’ regionLiaison between Americas region and Global Salesforce Team in Sweden HeadquartersManage data quality and dataflow within the Salesforce platform and integrated systemsPartner with business leaders, subject matter experts and various departments by leading the coordination of the evaluating, investigating, planning, and deploying new development requests from users to support sales growthWork cross functionally with system administrators to detect issues across sales systems and propose solutions. Communicate with management on effectiveness of systemUnderstand region and global needs for Salesforce; document business cases, user stories and technical recommendationsGather, review and prioritize user needs for roadmaps and provide feedback to Global Team on roadmap strategiesTest, validate and provide feedback to Global Salesforce Developers, Architects, Administrators on new features and enhancementsEstablish best practices for sales processes in Salesforce and oversee system governance for the Americas and Global OrganizationsStay updated on Salesforce platform updates and suggest changes to our implementation to drive sales efficiencyAppreciation and understanding of current technology tools used throughout the organization including Service Cloud, Pardot, and other integrated, internal systemsInvestigate and evaluate third party add-ons for Salesforce: test functionality in live platform, manage user testing and execute implementationMaintain accuracy of Americas Roles and Profiles within the Global Salesforce OrgAlign with Global and regional colleagues on communication for enhancements, future releases and associated training

Training / Reporting

Create dynamic reports and dashboards for various levels of employees, departments and managementAlign with Global Sales Operations and System Business Analysts for communication on enhancements, future releases and associated trainingSupport Americas’ users in day-to-day operations, system bugs and inquires

Essential Skills

Ability to estimate own work, address challenges, and find solutions without detailed guidanceStrong ability to influence others to drive projects forwardAbility to prioritize in a fast-paced environment and excellent project management skillsStrong attention to details, excellent planning, and organization skillsWell-developed interpersonal and communication skillsAbility to work with all levels of managementResourceful, strategic and adaptive to changeEffective multitasking skills

Education and Experience

Bachelor’s Degree in Business or related field2-3 years’ experience as a Salesforce Administrator3-5 years’ experience in Salesforce platformSalesforce Certified Advanced AdministratorExperience working with Sales, Service, Marketing, and/or Community applications within SalesforceExperience from other global enterprise companiesFamiliarity with governance models for workflow, such as ISO or SOX

Valued but not required skills or experience

Additional Salesforce Certifications a plusMaster’s Degree in a related fieldBi-lingual in Spanish

Required Travel

Position could require quarterly trips to SwedenTravel up to 25% of the time

Physical demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary range:

The approximate pay range for this location and position is $90-110K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.

Type of EmploymentPermanent Employment

Posting End Date2025-10-09

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

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