Req ID 84962 | GBS Chennai, India, ZF India Pvt. Ltd.

  

Job Description

About the team:

Teams provide comprehensive technical, administrative, and strategic assistance to ensure optimal platform performance. They manage user access, troubleshoot system errors, configure workflows, and offer best-practice guidance, often using AI-driven agents and , a knowledge base for quick, personalized resolutions to, 24/7.

 

What you can look forward as Salesforce Specialist

Hands‑on expertise with Email‑to‑Case architectures, Omni‑Channel routing, and SLA/Entitlement configurations. Advanced proficiency in Flows, Validation Rules, Record Types, Page Layouts, and other declarative automation tools. Strong Lightning Experience skills including building Lightning apps, Dynamic Forms, and customized record pages. Competent in managing data operations using Data Loader, Salesforce Inspector, and applying governance best practices. Salesforce Certified Administrator & Platform App Builder, with additional experience in integrations and other Salesforce Clouds.

 

Your profiles as Salesforce Specialist

Experienced Salesforce Service Cloud Administrator with 2+ years of hands-on configuration, automation, and case management expertise. Proven experience providing 1st and 2nd level Salesforce support, resolving issues quickly and ensuring smooth business operations. Strong capability in troubleshooting, root‑cause analysis, and documenting solutions for continuous process improvement. Skilled in configuring and optimizing Service Cloud features including Case Lifecycle, Omni‑Channel, and Service Console. Effective collaborator with cross‑functional teams to drive automation, AI opportunities, and Service Cloud enhancements. Experienced in maintaining data quality, managing user access controls, and ensuring platform governance compliance.

 

Why you should choose ZF in India

Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.

 

Be part of our ZF team as Salesforce Admin(Service Cloud)- Chennai and apply now!

Contact

Veerabrahmam Darukumalli