Job Description

The Sales Operations Manager is responsible for the management of processes and resources that support the business objective in the Corporate and Motor business The incumbent is accountable for business continuity through the implementation of operational plans, the allocation of resources and management of productivity of the teams that report to them

Hello Sales Validations Manager

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen

As part of our talent team in WB Operations - the Sales Validations Manager is responsible for the management of processes and resources that support the business objective in the Corporate and Motor business The incumbent is accountable for business continuity through the implementation of operational plans, the allocation of resources and management of productivity of the teams that report to them

Are you someone who can:

Implements operational plansPromotes diversity within the teamEnsures continuous process improvement to enable effective operational processesRequests budget and controls expenditureCompiles and distributes operational reportsProvides input to Business Continuity PlanningEnsures compliance to policies and procedures in the Business UnitEnsures Cost Management within area of responsibilityParticipates in planned activities that are appropriate for own and staff developmentEnsures customer service solutions are aligned to the operational business planCreates solutions to meet customer demandsManages people performance in the area of responsibility

You will be an ideal candidate if you:

Bachelor’s degree in management, Operations, or a related field.Minimum 2–3 years of experience in leading operational teams, preferably in financial services or automotive finance.Proven track record in team performance management, compliance, and process optimization.

Operational Excellence

Ability to manage high-volume deal validations with precision.Strong understanding of QA metrics, rework reduction, and queue management.Skilled in compiling and vetting daily, weekly, and monthly performance reports.

Risk & Compliance

Audit-ready mindset with zero tolerance for non-compliance.Experience in fraud detection, policy adherence, and exception reporting.Proactive in managing system access and compliance training.

People Leadership

Strong leadership in staff engagement, training, and performance reviews.Effective in leave and capacity planning to maintain service levels.Holds team leaders accountable and fosters a culture of documentation and transparency.

Strategic Contribution

Ability to identify and implement process improvement initiatives.Collaborative approach with Sales and other stakeholders to streamline operations.Delivers actionable insights through high-quality reporting.

Systems & Technology

Proficient in managing system-related issues and coordinating with IT stakeholders.Ensures timely access provisioning and compliance for new recruits.Maintains oversight of system performance and access reviews.

Culture & Engagement

Drives reward and recognition programs to boost morale.Organizes team-building activities while maintaining business priorities.Promotes a positive and energetic work environment, especially during peak periods.

Time Management & Autonomy

Self-managed with a strong sense of accountability.Supports leaders and staff without requiring micromanagement.Maintains visibility and responsiveness in stakeholder engagements.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

WesBank respects your privacy and will process the information you have provided to us in accordance with our privacy notice.

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

#Post

#Fnb

#LI-LJ1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

04/09/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.