At SumUp, we are driven to empower small businesses across the globe by making their lives easier and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will be responsible for improving performance and productivity of our Inside Sales and CSM teams - the teams who bring SumUp’s ecosystem to small businesses and support their ongoing growth and adoption of our products. We’re growing our merchant base rapidly, in new markets and with larger merchants - so your training will help our teams empathise, understand and build credibility with potential and existing merchants.

What you’ll be doing

Implement new joiner onboarding sessions, to learn and engage with our products, our ideal customer, and the key skills for their role Design and deliver live training for existing SumUppers in our Inside Sales and CSM teams, on both product and sales skills Measure the effectiveness of your training through assessments and shadowing Work with Team Leads and the EU Training Manager to build out and deliver programmes to improve the performance of existing sales reps and CSM - in sales volume, quality and multi-product sales of the SumUp ecosystem Follow-ups with new hires and their Team Leads as they ramp up their sales performance Ensure up-to-date knowledge, product positioning and insights are included in continuous learning for new and existing Inside Sales and CSM SumUppers by engaging in cross-functional collaboration with Sales Enablement and Product teams

What we’re looking for

Proven experience in sales training delivery, with a strong track record of leading engaging in-person and virtual sessions, including active facilitation and role-play assessments Previous experience in a full-cycle inside sales (inbound preferred) or account management role in fast-paced, multi-product sales environments   Skilled in value-based selling and up/cross-selling, with the ability to create, adapt, and deliver training materials tailored to evolving sales strategies Proficient in digital learning tools and platforms (e.g., LMS), sales systems, and integrating self-learning content to complement live training programs Confident in managing shifting training priorities while collaborating with Sales Managers, Product, and Enablement teams Excellent communication skills in English - additional EU languages are a plus Ability to travel for work within the UK and EU

Why you should join SumUp