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Responsible for conducting corporate training sessions and workshops to ensure employees or participants acquire the necessary skills and knowledge to excel in their roles. Your role will involve delivering both virtual and in-person training, facilitating interactive discussions, and evaluating participants' progress through assessments/missions/and observance. You should have a solid grasp of the training content and be able to adapt your teaching methods to various learning styles. You will also monitor and report the effectiveness of training of employees. This role must be able to master the operational processes, products and system applications taught in the program.

JOB RESPONSIBILITIES

Facilitation of Learning

Provides clear directions for learning activities and exercisesExplains the purpose of the course content and its componentsUses learning aids effectivelyPresents a road map of the course or unitMakes transitionsSummarizes key learning pointsExplains or seeks the benefits of using the course and its componentsDemonstrates content knowledge

Guiding Learners

Provides timely coaching to learnersAppropriately redirects learnersUses process skills (check for understanding and make procedural suggestions)Delivers content in a logical sequenceManages time effectively

Engaging Communication

Holds audience attentionProvides and seeks examples and analogiesShares relevant business/industry, organizational, and personal contextUses appropriate non-verbal and verbal communicationActs as an advocate for the course and its components

Facilitator EQ (Emotional Intelligence)

Manages emotional classroom situationsMaintains or enhances learner self-esteemListens and responds to learners with empathyEncourages learner involvement

Program Management and Support

Provides feedback to Program Manager to keep program up-to-dateMeets deadlines for establishing and completing training workshops or programsCommunicates effectively with business stakeholders regarding workshop/program guidelines, dates, materialsTracks and ensures timely program completionThis is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

Bachelor’s degree in related field, or 4 years sufficient experience, to successfully perform the essential functions of the job.

Certification/License

Valid state driver’s license in good standing

Experience

Proven team leadership skills, with 2+ years of experience in training development and training deliveryAbility to work collaboratively in a team environmentCemetery and Funeral industry knowledge not mandatory but preferredBi-lingual (English and Spanish) not mandatory for role but preferred

Knowledge, Skills and Abilities

Knowledge of our core lines of business:  Cemetery Operations, Funeral Home Operations, and SalesWillingness to effectively identify and coach correct behaviors Ability to travel 10-20% of the timeWorks well independently and remotelyMulti-tasks and meets posted deadlinesCommunicates effectively with attendees, business stakeholders and colleaguesCompetent in the use of technology such as WebEx, Outlook, Excel, and WordWillingness to learn internal systems such as MindTickle, Beacon, and SalesforceProblem-solving and decision-making skillsStrong organizational skillsAbility to rely on experience and judgment to plan and accomplish goalsAbility to work with diverse groups with varying levels of ability and skills

Work CONDITIONS

Work EnvironmentWork indoors during all seasons and weather conditionsLocal and/or multiple location traveling requiredComply with Corporate dress code policy, and when traveling Field dress code policyWork PosturesSitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesTravel up to 10-20% of the month

Postal Code: 77019

Category (Portal Searching): Human Resources

Job Location: US-TX - Houston