Job Title:

Sales Trainer

Job Description

The Readiness Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.Develop Readiness Plans: Design comprehensive readiness plans that align with business goals and client expectations.Cross-functional Collaboration: Work with various departments such as sales, marketing, IT, and customer support to ensure all teams are aligned and prepared to deliver services.Training Programs: Develop and oversee training programs to equip teams with the necessary skills and knowledge to meet client requirements.Process Improvement: Identify and implement process improvements to enhance service delivery and operational efficiency.Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess readiness levels and identify areas for improvement.Client Engagement: Work closely with B2B clients to understand their needs and ensure the organization is poised to meet those requirements.Risk Management: Identify potential risks in service delivery and develop mitigation strategies.

Also:

Ensure that client's customers are satisfied with our client's services and resolve escalated issuesAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goalsEvaluate our client's customer needs and propose potential solutionsBe a single contact for our client's customerUse data to fix customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and handle objectionsWork with multiple partners, building relationships with decision-makers at all levelsManage sales territory and achieving monthly quotasNegotiate in tough situationsIdentify risk and barriers to success; develop contingency plansIdentify opportunities for additional product or service salesUse data to help influence buying/renewal processWork with a team and report directly to a Sales Manager

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English, Spanish

Time Type:

Full time

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