YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.\n\nWould you like to become part of the world's most international company in the world?\nA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in Express logistics and an Employer of Choice - with a 2020 global ranking at #2!

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
\nDo you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!\n\nJob Purpose:Manage and develop the assigned Field sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.\n\nAccountabilities:\n\nAct as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.\nEnsure that a high level of professional rapport is developed and maintained with all customers.\nFollow up on all customer enquiries and direct customer to the correct DHL department where further information is required.\nManage and develop a specific group of customers with the objective of continuous positive growth across all products.\n\nInternal:\n\nManage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information.\nPromote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship.\n\nProcess:\n\nEstablish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place.\nDevelop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly.\nExploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory.\nDevelop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets.\nMonitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.\n\nPeople Management:\n\nWorks cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.\n\nProblem Solving:\n\nThe Territory Manager will be the primarily customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The person will have to resolve those problems in the most efficient way in order to retain the customers. \n\nCustomer Orientation:\n\nIs focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.\n\nPlanning and Organizing:\n\nThe Territory Manager has to establish actionable sales plans for managing prospects and existing customers. The person will have to plan and organize himself in the most effective way; effective route planning and an agreed call cycle with the Customer Support Executive covering the sales territory.\nThe Territory Manager will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.\n\nDecision Making:\n\nThe Territory Manager will have to make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. The Territory Manager will propose discount agreements to the Sales Manager for approval. \n\nResults Orientation:\n\nContinually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.\n\nAccountability:\n\nActs responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.\n\nCommunication Skills:\n\nProvides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.\n\nSelf-Management:\n\nRemains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.\n\nAttention to Detail:\n\nIs thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.\n\nExperience:\nEssential:\n\nBachelor's degree\n3-5 years of experience in hard core sales\nGood understanding of the DHL Network\nExcellent verbal communication and interpersonal skills\nGood presentation skills\nExcellent organizational skills, including ability to prioritize workload.\nAbility to effectively contribute as a team member as part of a busy team.\nProven ability to work under pressure in a fast paced, time sensitive environment.\nDemonstrated ability to use initiative/judgement to solve job related issues.\nStrong problem-solving capability.\nPassion to provide excellent Customer Service\nExcellent Selling Skills in a complex sale environment\nBusiness/commercial acumen\nNegotiation Skills\nExperience in a segmented service industry.\nExperience in the Air Express industry or freight forward industry.\nUnderstanding of Supply Chain Management\nStrong ability to impact and influence.\nGood networking skills\nExcellent interpersonal understanding\nStrong achievement drive and initiative\nExcellent communication skills\nMarket industry knowledge\n\n

OUR OFFER:\n\n\n\n\t\n\tStrong career support in an international environment.\n\t\n\t\n\tGreat culture and colleagues.\n\t\n\t\n\tMultifarious benefit programm.\n\t\n\n\n\nDo you see a personal challenge in these versatile and responsible tasks? Then apply now!\n\n\n\nWe look forward to receiving your application!\n\n\n\n