Company:Qualcomm Technologies International Ltd

Job Area:Service & Support Group, Service & Support Group > Customer Service

General Summary:

The candidate will work in close coordination with several cross-functional groups throughout the organization such as (but not limited to) Global Customer Service, Contracts Admin, Finance, Sales, Legal, and others to ensure the highest possible levels of customer and sales satisfaction ensuring the best experience possible. Support sales management during quarterly customer visits, ensuring customer presentations are completed accurately and ahead of schedule allowing time for review by the senior management before the customer meeting.  

Key Duties & Responsibilities: 

Utilizing Qualcomm systems will provide sales support activities including but not limited to: The ideal candidate will have; Education/Experience: BS/BA degree in Business Management, Supply Chain, Finance, Operations or relevant and equivalent experience a must. Drive customer set up activities in region, including contract support (NDAs, MSAs, Licenses etc); customer web support and domain validation process and ensuring timely web access to Qualcomm materials and datasheet delivery. Main PoC (Point of contact) both internally and externally for all queries relating to Onboarding and Purchase order generation. Confident to drive meetings with both channel partners and internal stakeholders. Drive commercial and channel post on-boarding support in region such as verification of partner accounts, Channel partner forecasting and managing partner claims through purchase order management. Supporting delivery of key materials and information to customers. Quote, approval, delivery, and tracking support Assisting with opportunity pipeline tracking; generating supporting data and analysis including tracking customer inventories and sales, providing Salesforce Opportunity Management support. Sales team support activities, assisting with special projects, reporting and regional meetings as needed; supporting forecasting process as required; provide ad hoc support for special queries as needed. Industry knowledge: Must have knowledge of the end-to-end sales process, including but not limited to contract requirements, on-boarding process flow, and associated regulations and systems.  Technical acumen: Ability to understand manual processes and develop world class process improvements to streamline and simplify job tasks.  Ideally have Oracle ERP experience, along with SalesForce, Marketo and other on-boarding tools. Analytical skills: Strong effective analytical skills and experience in the use of analytical tools and frameworks to evaluate sales opportunities, enabling the creation of summary reports for management. Project Management: Demonstrable experience of managing projects. Organizational Skills: Highly organized professional who communicates well, has a ‘lifelong learner’ personality and enjoys taking on new tasks that they may not have previous experience with. This role requires someone who enjoys and works well with and as part of cross-functional teams, excels in a fast-paced environment and can make order out of chaos. Building Relationships: Collaborates openly, respectfully, and inclusively creating trusting relationship within own and wider teams and with customers allowing for clear, concise explanation of issues, gain insights and develop connections.   Communicate Effectively:  Must have demonstratable communications skills, in both verbal and written form being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures and with various levels within the organization. Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Decision Making: Able to make objective and ethical decisions ensuring proper alignment with Direct Line Manager. 

Additional inherent skills required:

Ability to work and thrive in a customer-facing, deadline driven faced-paced environmentMust be well organized and very detail orientedExcellent follow-through skills, comprehensive closure with all issues/projects/requestsEffective and efficient problem-solving skills in a fast-paced environmentStrong multitasking skills with the ability to prioritize and respond to ad hoc requests as neededProven robust analytical and decision-making skillsAbility to negotiate the best outcome for the customer and companyRequires 2 to 3 years related experience in the semiconductor industry and/or Sales support for the high-tech industryProven analytical and program management skillsExperience with contract documents ensuring customer agreements are fully executed and in accordance with contract specifications and guidelinesExperience with Oracle & Salesforce or other similar ERP and CRM systemsHighly proficient in Microsoft Office products, Power BI

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.