Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

As a Sales Support Specialist in the Electric Power Division, you will contribute to increased sales by providing timely, complete and accurate counsel, information, technical and commercial guidance to customers, dealers, internal stakeholders. Manage dealers' relationships to market the company products and services and develop dealer sales capability.

What You Will Do: ​

Customer and Dealer Relationships: Build and maintain strong relationships with project teams, dealers, and Caterpillar factories to ensure alignment and successful execution of projects.

Provide advice and guidance to customers, dealers and internal stakeholders on product application, and other technical and commercial information.

Understand the business model and act within the business process guidance on review and approval for variance programs and commercial actions.

Follow organizational policies and procedures and maintain clear and direct line of communication within the organization to meet customer requirements.

Design and assist dealers and internal business partners on the subject of forecasting, sales and integrated customer offerings to customers, and sales techniques, and support the rollout of new products.

Perform regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.

Support sales opportunities identification and sales funnel follow up, to achieve superior customer and business outcomes.

Support processes for informing of rates, shipping date, anticipated delays and any additional information needed by the customer and dealer.

Work directly with dealers and customers to collect information, sell additional products and services to customers, and ensure customers' needs are met.

Project Milestone Tracking: Lead the tracking of critical project milestones, including order entry, release, shipping and commissioning startup, to ensure
timely delivery and to minimize risks.

Risk Management and Problem Solving: Proactively identify potential obstacles or risks to project success and develop mitigation strategies.

Communication and Collaboration: Act as a bridge between Caterpillar factories, dealers, customers, and project site teams ensuring clarity and alignment on project objectives and execution.

Pipeline Management: Oversee regional demand forecasting and fulfillment, prioritizing key projects and ensuring efficient resource allocation.

Manage regional forecasting and demand planning for a portfolio of accounts.

Develop strategies for effective project execution and change order management.

Optimize communication and processes to reduce variability and enhance project outcomes.

What You Have:

Customer Focus

Communicates the importance of customer needs/expectations and commits to resolving them.

Researches and verifies customer needs and expectations.

Solicits customer satisfaction feedback and acts on improvement opportunities.

Meets regularly with dealers and customers to understand their wants, needs and expectations.

Technical Expertise

Knowledge of power generation systems (Natural Gas and Diesel powered) and data center applications, including balance of plant requirements, power electronics, packaging and Caterpillar Solutions.

Knowledge of equipment cycle times, front-end scheduling, heavy equipment manufacturing and complex project deliveries.

Relationship Management

Ability to build and maintain strong relationships with key stakeholders, including customers, internal Caterpillar supporting teams and Caterpillar Dealers.

Skilled in navigating complex, cross-functional teams to achieve alignment and foster collaboration.

Project Management

Expertise in leading end-to-end project milestone tracking, including order entry, release, shipping and commissioning startup.

Skilled in change order management to adapt to evolving project needs without compromising quality or delivery timelines.

Proficiency in Project Management tools, software, Excel, Power BI and Salesforce.com.

Risk Assessment and Mitigation

Ability to proactively identify project risks and obstacles.

Experience in developing and executing mitigation strategies to ensure project success.

Strong analytical skills to anticipate potential pitfalls and design preemptive solutions.

Strategic Planning

Proficient in demand forecasting, pipeline management, and resource allocation.

Skilled in developing and executing strategic project plans to align with long-term business goals.

Ability to influence decision-making through data-driven insights.

Communication and Stakeholder Alignment

Excellent written and verbal communication skills for conveying complex technical information to diverse audiences.

Skilled in bridging communication gaps between internal teams, dealers and customers.

Adept at crafting persuasive narratives to align stakeholders on project goals and strategies.

Ability to handle customer escalations with urgency and poise

Additional Info: ​

This role requires travelling up to 75% of the time internationally.

This position requires working onsite five days a week.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

Relocation is not available for this role.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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