Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
The role
Sales Support Junior
SoftwareOne Academy
Scope: Full-time |Hybrid|Location: Mexico City
The Sales Support collaborates closely with SoftwareOne's Local Sales Teams. This involvement encompasses the entire process lifecycle, including tasks such as running customer data, handling price inquiries, leading all aspects of renewals, and ensuring the seamless processing of orders. The Sales Support role significantly enhances customer relationships and optimizes operational efficiency throughout these processes.
What does a day-to-day look like in this role.
Provide outstanding customer service to ensure customer satisfaction and maintain good relationships.
Research all relevant information required to complete tasks.
What’s new in the role?
Ensure order processingInteraction and efficient communication between sales, order requestors, finance, and procurement in case of needed information to release the order Expected to maintain high levels of quality throughout the process
Key responsibilities:
Ticket management Quote review Order review and full configuration Data request and delivery with the requestor and internal customers Send order confirmation to the customer Follow up on unprocessed orders according to required approvals and status (open) according to the established escalation pathWhat we need to see from you
Bachelor’s Degree or equivalent experience in Business Administration, International Affairs or related fieldsExcellent English written & verbal Skills (B2+ to C1 level).0 -1 years’ experience Customer service experience.General math skills, PC proficiency, knowledge of MS Office, and Adobe Acrobat.
Desired Qualifications
0-1 years’ experience in the software industry.Excellent Excel SkillsKnowledge of ERP Systems functionalities.Knowledge of Independent Software Vendor/Software Publisher or manufactures (Licensing).
Soft Skills
Efficient communication, organization, multitasking, and time management skills.Solid problem-solving, consultative, and research skills.Ability to evaluate information with attention to detail.Ability to work in a fast-paced team environment.Reliable and desirable work ethic.
Why should you join our team?
We develop a thoughtful culture with lived values, creating an appreciative and supportive work atmosphere. Our employee recognition programs celebrate individual and team achievements, while a variety of training and development opportunities help employees grow professionally. We prioritize work-life balance and offer an Employee Referral Bonus Program to encourage team expansion. Our multicultural team allows for varied perspectives and rich interaction, and we’re committed to giving back to society through employee-driven initiatives. As part of our global hiring efforts, we plant one tree for each new hire through the One Tree Planted initiative. Additionally, we organize corporate events and team-building activities to strengthen connections and enhance the overall workplace experience.
Latest technologies for our customers and colleagues.
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Job Function
Software & Cloud