Company Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers worldwide. It is listed on the London Stock Exchange and is a member of the FTSE 100.  

Taylor & Francis is one of the world’s largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books, and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas, and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.  

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

Are you looking to work as part of a successful sales team?
Do you have great customer service experience?
Do you want to join a team that works closely with academic customer from across the UK /EMENA region? 
Do you have an enquiring mind and an eye for detail?

Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator.  As an integral part of the Sales Team you will be providing an essential link between Sales, Customer Services, Finance and our customers.  The focus will be on Key Accounts and Consortia across the region.  This position is a key role within the eBooks Sales Team working across all subject areas including, Social Science and Humanities, Science and Technical and Medical.

This role will be hired on a balanced/hybrid working basis, with the successful candidate attending our office in Milton Park, Oxfordshire (OX14 4RN) at least three days per week. You must have the right to live and work in the UK.

Closing date 17th October 2025.

Key tasks will include:

Daily communication with Sales Managers, our Customer Services Team, customers and other departments as needed.Handling customer correspondence, quotations, orders, access issues and other requests via email and telephone.Producing reports relating to titles and price information for customers, subscription agents and Sales Managers.Using internal systems and databases to investigate and answer customer queries regarding subscriptions as well as Open Access, the running of quotes, preparing invoices and compiling details on eBooks title lists and prices. 

Qualifications

The successful applicant will need to:

Communicate effectively both verbally and in writing with our clients and at all levels of the business.Have excellent time management and organizational skills, including experience working to tight deadlines.Have a flexible, proactive and enquiring outlook with an excellent attention to detail.Be supportive of the wider team.Have experience with Microsoft Office programs (Outlook, Word, Excel) the ability to search and compile spreadsheets from data.

As this role supports sales across the UK/EMENA region, an interest in and awareness of country cultures and/or the ability to speak an additional European language would be advantageous but is not essential. Publishing industry knowledge would also be desired but is not essential as full training will be provided.

 

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our offices to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time spent in our office in Milton Park, Oxfordshire.

What we offer in return:

Hybrid working arrangement with 2 days per week worked from home25 days annual leave plus bank holidays A discretionary additional 3 days for the holiday season at the end of the year.Single cover private medical insurance4  paid volunteering days annuallyExtra day off for your birthdayPension contributionsSeasonal social and charitable eventsTraining and development opportunities

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]  

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. 

If you have a disability, or face another barrier,  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact [email protected]. Your request will be reviewed and considered in the strictest confidence.

Training And Professional Development: 

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be. 

Interview process: 

Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.  

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/