**Are you a proactive problem-solver who thrives in a fast-paced, collaborative environment?** Do you love improving processes, supporting high-performing teams, and making a real impact? If you're customer-obsessed, highly organized, and energized by change, we want to hear from you. Join our dynamic Sales Support & Training team as a **Sales Support Coordinator** , where you'll play a key role in enabling the success of Manulife Bank’s national sales force. You’ll be the go-to person for operational support, process improvement, and coordination across multiple stakeholders. **Position Responsibilities:** + **Champion Process Improvement** : Identify inefficiencies and implement solutions that enhance workflows and service delivery. + **Support Sales Excellence** : Respond to inquiries from the Sales team with professionalism and accuracy, ensuring smooth operations. + **Technical troubleshooting** : Coordinate with technical support teams to resolve issues, logging tickets and gathering information as needed. Support new technology roll-outs and access provisioning. + **Coordinate Onboarding & Transitions** : Manage new hires, terminations, leaves, and status changes with a customer-first mindset. + **Event Support** : Collaborate with senior leadership and the events team to coordinate logistics for national sales events. + **Project Management** : Keep initiatives on track using tools like databases, checklists, and trackers. + **Issue Resolution** : Proactively identify and resolve issues, creating sustainable solutions to prevent recurrence. + **Cross-functional Collaboration** : Work closely with sales leadership, subject matter experts, and distribution partners (Financial Advisors and Brokers). **Required Qualifications:** + Experience in Sales Support, Customer Experience, or Administrative Coordination. + Exceptional organizational skills and attention to detail. + Strong written and verbal communication abilities. + Comfort with ambiguity and shifting priorities. + A collaborative mindset and ability to build strong relationships across teams. + A growth mindset—you’re curious, resilient, and always learning. + Proficiency in Microsoft 365; including experience with Power Automate and Power Apps. + Ability to work from our Waterloo office as needed and travel occasionally. **Preferred Qualifications** : + Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside ofQuebec. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id . **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Referenced Salary Location** CAN, Ontario -Jarak Jauh Penuh waktu **Working Arrangement** Jauh **Salary range is expected to be between** $50,700.00 CAD - $84,500.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.