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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Sales Support Consultant within the Job Site Solutions (JSS) Business Process Support Team will be focused on the development of region-specific maintenance & repair (M&R) strategies and pricing for JSS commercial opportunities. Additionally, the Sales Support Consultant will support integrated solution pricing and contract drafting for Customers and Cat Dealers in Europe, Africa, Eurasia, and the Middle East.

As a member of the JSS Sales Support team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team!

What you will do:

Develop maintenance strategy and M&R hourly rates for JSS opportunities identified by the commercial team

Support customer-specific asset management strategies for rebuild, repair, or replacement decisions

Support component life strategies based on site application severity

Collaborate with JSS commercial and legal teams to ensure contracts are accurately drafted and legally approved

Collaborate with Cat Dealers and JSS Fleet Managers to audit the financial status of M&R contract commitments

Maintain and develop Standard Work for regional pricing, contract drafting, and invoicing processes

Support the growth of the JSS business model into new countries by collaborating with local accounting and legal teams

What You’ll Bring to the Role:

Strong Communication Skills – You are confident in both written and verbal communication, able to collaborate effectively across teams and with external partners.

Customer Focus: Demonstrates a deep understanding of customer needs and expectations, using this insight to guide business decisions and deliver tailored solutions that enhance customer satisfaction and long-term value.

Exceptional Time Management – You thrive in dynamic environments, juggling multiple priorities while staying organised and focused.

Industry Experience – You have hands-on experience in heavy industry service operations, bringing valuable insight and practical knowledge to the team.

Data Management Proficiency – You are comfortable working with data, using it to inform decisions and drive operational efficiency.

Adaptability & Creativity – You embrace change, adapt quickly and make informed decisions under pressure , and bring innovative solutions to complex challenges.

Preferred Qualifications:

Degree in Engineering, Business, Marketing, or a related technical field.

Strong Interpersonal Skills – You build relationships with ease and are comfortable engaging with Caterpillar and Dealer leadership, as well as cross-functional teams.

Experience in Dealer-Facing Roles – Prior exposure to Caterpillar dealer environments is a strong advantage.

Familiarity with Caterpillar Systems – Understanding of Caterpillar service tools and systems will help you hit the ground running.

Demonstrated experience using M&R rate development tools such as Calculator Web, Service Option Collaborator, AMT, and related systems and methods.

Proven background in drafting and finalising contracts, ensuring compliance and alignment with organisational standards.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Job Title: Sales Support Consultant

Salary: £47,500-£57,500 depending on experience

Benefits: 27 days annual leave + bank holidays, Up to 10% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website

Location: Solihull- office based when not travelling

Contract: Permanent

Travel: Up to 20% travel required including Europe and USA

Job Reference: R0000314845

What will Caterpillar do for you? 

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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