Country United Kingdom City LONDON Workplace location LONDON-TEN UPPER BANK STR(GBR) Employer company TOTALENERGIES MARKETING UK LIMITED Domain Sales Type of contract Fixed term position Contract duration 2 Years Experience Minimum 3 years Context & Environment

The jobholder will need to be able to multi-task and manager a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in their requirements.

This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.

Activities

General Aviation

Managing and prioritising queries with prompt acknowledgement and resolutionWorking closely with Logistics and haulier to organise and optimize deliveries of productsResponsible for entering sales orders and confirmations in SAPRaising credit & debit notesGoods receipts and invoices processingIssuing weekly & monthly pricing working closely with Area Business Manager

International Aviation 

Daily refueling uploadsDispute resolution with close communication with the Head Office Team

Month-end reconciliation

Consignment locations invoicingProcessing suppliers’ invoices

Complaints Management 

Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.

Others

Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviewsIn line with company’s roadmap, embrace ‘right the first time’ culture Candidate Profile SAP working knowledge of order to cash and purchase to pay is a distinct advantage.Customer focus with previous experience of B2B markets Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutionsAbility to analyze data, identify trends and improve overall serviceExperience in Aviation business would be a benefit but not essentialAttention to detail Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.