Description We are looking for a dedicated Customer Service Representative in the manufacturing industry to join our team in Compton, California. In this Contract-to-permanent role, you will play a key part in ensuring customer satisfaction by managing service operations, providing exceptional support, and utilizing your analytical skills to optimize processes. This position requires excellent communication abilities and a proactive approach to addressing customer needs. Responsibilities: • Manage customer service operations, ensuring timely and effective resolution of inquiries and issues. • Provide support to customers by addressing their needs and offering tailored solutions. • Use analytical skills to evaluate service processes and recommend improvements for efficiency. • Collaborate with internal teams to ensure consistent and high-quality service delivery. • Prioritize and manage multiple tasks to meet deadlines and maintain customer satisfaction. • Handle inbound calls, process orders, and assist customers with billing-related questions. • Utilize CRM and ERP systems to track customer interactions and maintain accurate records. • Support the sales team by preparing quotes and proposals using CPQ tools. • Conduct audits to ensure compliance with company standards and customer requirements. • Assist in maintaining knowledge of industry-specific regulations and quality standards. Requirements • Minimum of 3 years of experience in a customer service or sales support role. • Strong customer interaction and support skills, with a focus on satisfaction. • Proficient in using CRM, ERP systems, and CPQ tools. • Excellent analytical skills to identify and solve problems effectively. • Ability to manage multiple priorities in a fast-paced environment. • Strong communication skills for collaborating with customers and internal teams. • Familiarity with billing functions and auditing processes. • Bachelor's degree in Business Administration or a related field is preferred. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .