Driveway Supervisor - Shop

Location: Medford, OR

Schedule: Monday - Friday (Hours Vary)

Compensation: The full salary range for this position is $50,000-$75,000 annually. The anticipated starting pay is $50,000-$65,000, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

The Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process.  This position will be responsible for reaching and maintaining sales effectiveness.  The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development. 

What You'll Do

Train and coach team in the areas below:

Customer engagement word tracks

F&I products and presentation

CRM proposal structuring and presentation

Calculating tax and DMV Fees

Monitoring portal for credit applications and soft pulls

Submit customer to lenders through lending portal

Assess trade value, offer, and payoff with the customer

Loading customer and deal structure into the DMS

Print and overnight contracts and DMV paperwork to customer

Sending contracts electronically to the customer when available

Process Management

Work with Sales Manager to execute all required paperwork

Ensure the customer paperwork is uploaded correctly to the Digital Deal Jacket

Work with Logistics Coordinator to set up transport and final delivery of the vehicle to the customer

Monitor CRM leads and Desk Log

Manage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work plan

Ensure all Driveway customers greeted promptly in a professional friendly manner

Address and resolve customer concerns promptly and professionally

Assist Driveway Customer Service Agents, Shop with customers to ensure the vehicle sale

What You'll Bring

Strong attention to detail

Sense of urgency

Excellent written and verbal communication

1-3 years leadership in a metrics based environment

Prior sales background highly preferred

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.