Future Metals - Netherlands Branch

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Sales Program Manager is responsible for visiting customers, seeking new customers, and identifying additional sales opportunities. They interact with customers in person, via phone, and email to provide best-in-class service to contract customers. This includes handling long-term agreements, order releases and deliveries, generating quotes, submitting orders, obtaining feedback, and acting as the main point of contact for open orders. Ideal candidates should be enthusiastic communicators, thoughtful listeners, dedicated team players, and have a strong desire to grow and succeed in their role.

Most critical part of the job responsibilities; requires most of the employee’s time and effort:

Handle sales inquiries, orders, deliveries and customer communications throughout the order fulfillment processForecast product growth, explore new markets, and keep an eye on competitors to inform strategic decisionsAutomate / improve inventory and forecasting analysis tools together with purchasing teamManage and update customer databases or portals as requiredPromote and market new products or value-added servicesPricing stock inventory items as well as cut to size partsAccurately entering quote/order information into the computer systemSourcing non-stock (buyout) items to fulfill customer’s requirementsExpedite and track customer ordersMaintaining positive relationships with established customersRepresent Future Metals at customer visits, trade shows, conferences, and on social media to bolster our market presenceUp to 30% travelCommunication with management and other employees to facilitate customer satisfaction and further sales

WORK EXPERIENCE / EDUCATION REQUIREMENTS:

College degree preferred or five (5) years of related sales experience and/or training; or equivalent combination of education and experiencePrevious customer service or sales support experience required

COMPETENCIES

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Quality Management - Looks for ways to improve and promote quality Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.Computer Skills including MS Word, Excel, and Internet Explorer.

At this time, we are unable to provide visa sponsorship. Candidates must have valid work authorization and the legal right to work in the Netherlands without requiring sponsorship, either now or in the future

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.