At American Express, our culture is built on a 175-year history of innovation, shared values and  Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Anyone can offer a product.

It takes someone exceptional to offer success.

The German Small & Medium Enterprise (SME) team in Madrid is part of the International Card Services organization. Our team is focused on acquiring, expanding, and retaining SME customers for American Express, targeting businesses in the German market, partnering with business owners in managing their finances, improve cash flow and stay in control of everyday expenses. Together, we’ll win as a team, striving to uphold our powerful backing promise to our customers and each other every day.

How you will enable our customers and our teams to achieve great results:

Drive new sales, targeting German Small & Medium Enterprise (SME) companies

You will be responsible for the complete end-to-end process: sell and implement a wide range of American Express Business payment solutions

Build and effectively manage your own sales pipeline, by identifying, analyzing and prioritizing opportunities that achieve and exceed profitable growth targets

Prospecting for new customers through various lead channels and maximizing lead conversion, participate in tactical sales campaigns throughout the year

Identifying key decision makers and presenting the benefits and services of our American Express payment solutions, delivering premium value aligned with client’s goals and a positive customer experience.

Strong communication and negotiation skills, combined with consultative selling and objection handling. 

Manage your sales activities through the CRM tool (Salesforce) facilitating a timely and accurate reporting of all customer interactions. 

Minimum Qualifications:

What we are looking for and what you should be passionate about:

Bilingual level in German, plus fluency in English written and spoken (our company language)

Ideally with a background having lived in Germany or worked for the German Market

Passion for negotiating and interacting with customers (previous Sales experience is a plus)

Highly motivated and willingness to assume accountability for generating new business

High learning agility and growth mindset to keep growing and developing with your peers in a fast-paced and continuously evolving environment.

Self-driven and results oriented with a positive mindset and a clear focus on achieving and exceeding personal and team targets and goal (being part of the solution and execution).

Strong time management and organizational skills, creating and applying a structured approach to your day-to-day work responsibilities while adapting to changing circumstances.

Ability to work independently whilst also collaborating with team members in different markets to maximize individual and company performance.

Strong interpersonal and listening skills. Highly engaging communication style with ability to speak confidently with internal and external stakeholders.

Winning attitude to grow the team, to grow with us and our contribution to the business!

 

Employment eligibility to work with American Express in the Spain is required as the company will not pursue visa sponsorship for these positions.  

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.