Position Summary

Why join our team?

ESBO (European Service Business Organisation) is responsible for identifying, evaluating and determining new opportunities within the ever-growing CTV media industry, with the goal of creating scalable services and businesses on top of the global footprint of European Samsung Smart TVs.
The EU advertising team is working to create value for partners, advertisers, and agencies through its unique insights into content consumption in the shifting media landscape.

The Client Solutions team is responsible for delivering exceptional customer service for our advertising partners and helping to grow the client base for the Samsung Ads European business across all our ad products, be they TV, Mobile or Desktop.

The Client Solutions team sits at the heart of the business and crucial to our success. The candidate must be able to thrive in a fast-paced and dynamic environment and have an entrepreneurial mindset, taking ownership in creating opportunities, be adept at problem solving and happy to go above and beyond for our clients and the team.

Role and Responsibilities

Your key responsibilities

Leverage communication and relationship-building skills to cultivate long-lasting partnerships with clients

Be a resource for sales, using an in-depth understanding of our data and capabilities to advise on campaign strategies, maximising the benefits of the Samsung Ads platform

Assist sales with the necessary steps for streamlined campaign set up including the creation of Sales Force opportunities, media plans and Roadblock bookings

Work cross functionally with varying departments, Ad Operations, Inventory, Marketing, Business Operations, Finance, etc. to facilitate campaign execution

Build audiences & conduct forecasts

Providing regular campaign updates to advertisers with suggested optimisations

Supporting with end of campaign reporting – pulling data and creating slides

Supporting the Finance Team with billing queries

What we need for this role

To be successful, you will possess the following skills and attributes:

Experience in account management capacity at a media or technology company with experience in TV advertising, digital media, and/or advertising platforms.

Independent, self-starter; comfortable with ambiguity, and resilient. Able to work independently

Excellent communication skills with the ability to manage client relationships

Superior analytical skills to provide campaign insights to internal and external audiences

Strong PowerPoint & Excel skills

What does success look like?

To succeed in this role, the candidate must have phenomenal attention to detail, love delivering fantastic customer service and enjoy working collaboratively. We are true team, always ready to step in and help out with time or knowledge. Hard work, humility and harmony sit at the core of everything we do.

The success of our business to date has been driven by our customer centric approach which is ultimately measured on campaign spend and repeat bookings. Much of this responsibility sits with the Client Solutions Manager, who should retain a key focus on driving revenue and retention.

As a relatively new division of Samsung, there is huge opportunity to effect change. The successful candidate will always be looking for ways to streamline our processes, improve efficiency and increase revenue.

Skills and Qualifications

Benefits of working at Samsung include

Hybrid working – 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Pension contribution

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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