At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

As a Sales Order Processing Analyst you will execute the day-to-day activities according  to  the  agreed  service  level  and  in  compliance  with  the  SOPs  of  the  respective business   sub-process,   propose   process   and   system   improvements   and   contribute continuously  to  the  improvement  of  the  performance  of  the  SSC.  Your  main  daily  job  will  be  to  handle  orders  coming from  pharmacies, hospitals and wholesalers.

The Opportunity:

Performing complete, stringent, and timely financial tasks while supporting daily affiliate operations.

Controlling, validating, and modifying customer orders in OCR/SAP, and blocking orders as required by regional processes.

Identifying and resolving issues, analyzing root causes to prevent recurrence, and making decisions within defined criteria.

Collaborating with the local affiliate's customer service team and ensuring precise administration.

Participating in stakeholder calls, team meetings, and workshops to maintain effective communication.

Proactively fostering team cooperation, assisting colleagues, and handling various cross-functional or cross-geographic tasks as business needs evolve.

Who you are:

University or College Education

1-2 years of related experience desirably in an SSC environment or experience in data entry 

Good communication skills

Experience with SAP is an advantage

Proficiency in English and fluent French or German knowledge  

In exchange we provide you with:

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

Excellent benefits & flexibility:  competitive salary and cafeteria package, language allowance (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (This position includes 3 home office days per week).  We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.