Sales Operations Support 3
Emerson
**In this position, your responsibilities will include:** (This section should provide a detailed list of the main duties associated with the role)
+ Monitor and control contractually defined billing milestones, ensuring the issuance of documents and invoices within deadlines.
+ Coordinate the collection of necessary information and documentation for revenue recognition, both for Percentage of Completion and Completed Contract agreements.
+ Monitor contractual clauses related to adjustments, penalties, and terms, ensuring administrative and financial compliance.
+ Maintain control of all mandatory administrative documentation (insurance, certificates, team data, licenses), distinguishing it from technical deliverables.
+ Support the preparation of administrative amendments and guarantee the traceability of contractual changes from a documentation perspective.
+ Act as the administrative point of contact with the client, ensuring clarity regarding payment milestones, contractual requirements, and administrative deliverables.
+ Feed administrative contract-related indicators (KPIs) and prepare supporting documentation for internal or external audits.
+ Ensure proper use of corporate systems (Oracle, SmartSheet, among others) for the management, control, and communication of administrative actions.
+ Collaborate with internal areas such as engineering, sales, finance, supply chain, and legal to ensure the flow and control of contractual administrative processes.
+ Coordinate and oversee the administrative activities carried out by the Project Support team in Costa Rica, ensuring alignment with local processes, delivery deadlines, and Emerson standards.
**Who you are:** (The “who you are” section describes the person Emerson is seeking to hire for a position and is based on Korn Ferry’s competencies)
+ Effective Communication: Communicates clearly and objectively, adapting messages to the audience and situation.
+ Personal Responsibility: Takes ownership of tasks and results, demonstrating integrity and reliability.
+ Attention to Detail: Is careful and precise when handling documents, data, and processes, minimizing mistakes and rework.
+ Results-Oriented: Shows commitment to delivering quality results, respecting established deadlines and goals.
+ Collaboration and Teamwork: Works well with others, sharing information and supporting common objectives.
**For this position, you will need:** _(Mandatory requirements for the role)_
+ Minimum of 3 years’ experience in administrative roles related to the execution of projects or industrial service contracts.
+ Knowledge of ERP systems, preferably Oracle, as well as administrative and financial management tools.
+ Proven ability in organization, document control, and monitoring of contractual obligations.
+ Familiarity with billing practices, contract management, and supporting revenue recognition processes.
+ Bachelor’s degree in administration, Engineering, Economics, Accounting, or related fields.
**Preferred qualifications that set you apart:** _(Desirable requirements – not mandatory)_
+ Previous experience with industrial automation contracts or LTSAs.
+ Familiarity with tax regulations and fiscal obligations in industrial contracts.
+ Experience with internal or external audits and preparation of supporting documentation.
+ Intermediate or advanced English for communication with global structures.
+ Knowledge of tools such as SmartSheet, SharePoint, or corporate workflow systems.
**Requisition ID** : 25027978
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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