**Position:** Sales Operations Associate Manager **Job Description:** Arrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today’s dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North America. Our mission is to empower organizations with the tools, programs, and expertise they need to succeed in the cloud-first world. **Position Overview:** The Sales Operations Associate Manager, in the specific position of RMA Associate Manager oversees the complete RMA process, ensuring efficient returns management, customer satisfaction, and compliance with company policies. This role involves team leadership, cross-functional collaboration, and process improvement. **Key Responsibilities:** + Team Leadership: Guide and mentor the RMA team to achieve high performance and maintain standards. + RMA Oversight: Manage the entire RMA lifecycle, from Customer to Supplier and back, including returns, inspections, repairs, replacements, and refunds. + Customer & Supplier Relations: Address escalated RMA issues and supplier quality concerns, ensuring prompt resolutions. + Data Analysis: Track trends, generate reports, and recommend improvements to reduce return rates and enhance product quality. + Compliance & Collaboration: Ensure adherence to policies and regulations while working with quality assurance, logistics, supply chain, sales, integration center to resolve recurring issues. + Process Optimization: Identify and implement workflow enhancements to improve efficiency and customer satisfaction. **Qualifications:** + Bachelor’s degree in business, supply chain management, or a related field. + 3-5 years of experience in RMA management or a similar role. + Strong leadership, communication, and analytical skills. + Proficiency in ERP systems and data analysis tools. + High level of English language both in written and oral communication Knowledge of industry regulations and quality standards. + Key Competencies: + 1. Customer-focused mindset with strong interpersonal and negotiation skills. + 2. Analytical and detail-oriented approach to problem-solving. + 3. Ability to manage multiple priorities in a dynamic environment. **What’s In It for You** **A** **full-time permanent role** **within a globally recognized IT leader.** + The chance to work on **strategic, high-impact programs** . + A **dynamic international environment** , collaborating with teams across EMEA and North America. + Opportunities for **career growth and professional development** in cloud and project management. + A culture that values **innovation, collaboration, and continuous improvement** . + Full Permanent contract, + Social advantages: CNSS, CIMR, Health insurance. \#LI-HL1 **Location:** MA-Casablanca, Morocco (Boulevard Al Quods) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.