We are currently recruiting for a Team Leader to join our clients  Central Sales Office. This key role is responsible for managing workflow related to all new build processing, administration, and communications. You will ensure tasks are completed to the highest standard, within agreed timescales, and in alignment with departmental KPIs.
Key ResponsibilitiesEnsure all organisational policies are adhered toComplete all customer-related tasks within agreed deadlinesMaintain efficient and effective work practicesCommunicate clearly and professionally with customers and Key Account ManagersProduce accurate weekly and monthly reportsImplement and manage KPI performanceOversee and coordinate workflow for the CSO teamDay-to-Day DutiesCoordinate tasks for New Build Sites across designated accountsBuild and maintain strong relationships with branch personnel, site managers, and procurement teamsLiaise with Key Account Managers, Estimating and Technical departments, and all relevant internal stakeholdersHandle all administrative duties, including processing call-offs, raising quotations, and responding to enquiries via phone and emailManage and resolve customer queries within agreed timescalesProactively support service delivery for all customer accountsNotify customers of any potential service delays or product shortagesOrganise team cover for planned and unplanned absencesContribute to continuous improvement initiatives, including systems and proceduresProvide accurate reporting to customers (including site management) as requiredMaintain processing levels in line with team capacityRegularly review CSO processes to identify and recommend efficiency improvementsLiaise with branches to confirm stock availability and delivery timelinesManage House Builder Bundles within the internal systemOversee all shared inboxes to ensure timely responsesPerformance MeasuresAttendance and time managementVolume of daily/weekly orders processedAccuracy and quality of order input (e.g., avoidance of duplication, errors, or incorrect details)Delivery performance tracking (e.g., missed timescales or product shortages)Monitoring and reduction of credit requests linked to order errors or delaysCustomer satisfaction and issue resolutionEssential Personal AttributesExcellent telephone and communication mannerHighly organised and detail-orientedProactive and capable of working on own initiativePositive, professional attitudeResults-driven approach to workloadSkills, Experience, and QualificationsStrong numeracy and Excel reporting skillsEffective communicator with internal and external stakeholdersAbility to manage and balance team workload effectivelyCalm and composed under pressureExperience in team leadership or people managementConfident in hosting and participating in virtual meetingThis is an onsite role, no Hybrid - Working full time Monday - Friday