Sales Manager - Business Transient
Hyatt
**Description:**
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: **_to care for people so they can be their best._**
**Job Summary**
The Business Transient (BT) Sales Manager is responsible for developing and managing corporate transient accounts to achieve hotel revenue goals. This role focuses on securing negotiated corporate rates, building long-term relationships with key decision-makers, and driving room night production during weekday business demand periods.
+ Job Title: Sales Manager - Business Transient
+ Reports To: Director of Sales and Events
+ Department: Sales and Events
The Salary Range for the position will be CA$ 75,000 - 85,000.
**Qualifications**
+ Minimum 2–5 years of hotel sales experience, preferably in corporate or transient sales.
+ Experience with major RFP platforms (e.g., Lanyon, Cvent) preferred.
+ Strong understanding of hotel revenue management principles.
+ Proven ability to negotiate contracts and close business.
+ Strong analytical skills with the ability to interpret data and trends.
+ Excellent communication, presentation, and relationship-building skills.
+ High level of organization and time management.
+ Self-motivated, results-driven, and proactive.
+ Familiarity with hotel systems (Delphi, Opera, or similar PMS/CRM).
+ Proficient in Microsoft Office (Excel, Word, PowerPoint).
**Daily Tasks:**
+ Maintain strong relationships with existing corporate clients, ensuring retention and growth of key accounts.
+ Conduct regular account reviews and business analysis to identify opportunities for upselling and increased share.
+ Serve as the primary point of contact for assigned corporate accounts.
+ Handle client inquiries, RFPs (e.g., Lanyon, Cvent), and contract renewals in a timely manner.
+ Analyze STR reports, pace reports, and production data to identify opportunities and risks.
+ Develop and implement strategic sales plans for the BT segment aligned with overall hotel revenue strategy.
+ Collaborate with Revenue Management to optimize pricing strategies for corporate accounts.
+ Work closely with Group Sales, Catering, and Revenue teams to maximize total hotel revenue.
+ Partner with Marketing on promotional initiatives targeting corporate travelers.
+ Coordinate with Front Office and Operations to ensure seamless guest experience for corporate clients.
+ Maintain accurate account activity and pipeline in CRM.
+ Prepare weekly sales reports, forecasts, and action plans.
+ Track account production versus goals and adjust strategies accordingly
+ Performs other tasks as assigned by the management
**Performance Metrics (KPI's):**
+ Room night production from corporate accounts
+ Average Daily Rate (ADR) growth
+ Account retention and portfolio growth
+ RFP conversion rates
+ New account acquisition
**Working Conditions:**
+ Frequent local travel for client meetings, networking events, and site tours
+ Occasional evening/weekend commitments for client engagement
+ Fast-paced, target-driven environment
Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.
**Primary Location:** CA-ON-Toronto
**Organization:** Hyatt Regency Toronto
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Sales
**Req ID:** TOR002418
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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