Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Sales Manager is responsible for overseeing the entire sales management system within the organization. This role involves developing and implementing sales policies and procedures, managing a team of sales professionals, and ensuring that sales activities meet or exceed company objectives. The Sales Manager conducts regular sales meetings, reviews sales performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing sales documentation, ensuring compliance with industry standards and regulations, and reporting on sales performance to senior leadership. Strong leadership and management skills, extensive knowledge of sales management systems, and the ability to effectively communicate with stakeholders at all levels are essential for this role. Responsibilities: Sales Strategy and Planning • Develop and implement strategic sales plans to achieve company goals and objectives • Analyze market trends and customer needs to identify new sales opportunities • Set sales targets and monitor team performance to ensure targets are met • Create and maintain sales budget and forecast reports Customer Relationship Management • Build and maintain strong relationships with key customers and partners • Monitor customer satisfaction and address any issues or concerns in a timely manner • Identify and develop new business opportunities with existing and potential customers • Collaborate with marketing and customer service teams to enhance the overall customer experience Sales Analysis and Reporting • Track and analyze sales data to identify trends and opportunities for improvement • Prepare and present sales reports and forecasts to senior management • Monitor competitor activity and market trends to adjust sales strategies as needed • Utilize CRM software to manage and track customer interactions and sales activities Product Knowledge and Training • Stay up-to-date with industry developments and market trends • Thoroughly understand company products and services to effectively communicate their value to customers • Train team members on new products and sales techniques to improve their knowledge and skills • Participate in product development and provide feedback from the sales team perspective. Team Management: • Lead and manage a team, providing guidance, feedback, and support. • Set goals and KPIs for team members and monitor performance. • Foster a positive and collaborative work environment. • Develop and implement training programs to keep team members updated on trends and strategies. High Impact Behaviors: • Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests. • Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization. • Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued. Additional responsibilities for **Vertical Growth Manager (SEA and NA) - Data Centers:** + **Identifying Growth Opportunities** : Identify key areas of development, including technologies, solutions, and business models.Gather and analyze market insights to deliver actionable insights to segments and execute demand and lead generation strategies. + **Executing Enterprise-Wide Growth Plan:** Ensure that a comprehensive growth plan that aligns with the company's business objectives is executed. Ensure specific actions are in place across segments by collaborating with various teams, including segment marketing, sales, and product teams. + **Customer Retention and Relationship Building:** Build and maintain relationships with sales teams, strategic accounts and industry groups. Focus on client retention and ensure all actions are grounded in customer and market interactions as well as technology roadmaps. + **Market and Technology Insights:** Leverage market insights and technology roadmaps to inform strategies and actions. + **Sustainable Knowledge Expansion:** Implement an educational strategy for sales and other internal and external stakeholders. + **Data Center Marketing:** Develop and ensure the successful implementation of marketing strategies and initiatives in the vertical. + **Vertical Marketing Processes:** Adopt vertical marketing processes, including collation of strategic plans, marketing plans, and communication, and ensure execution is owned in the divisions. + **Industry Engagement:** Engage with industry associations and professional organizations to provide expertise. Externally represent the enterprise as a thought leader in the target market. + **Path to Profitable Growth:** Define in partnership with the strategy team and divisions, the optimal path to profitable growth within the vertical, including geographic expansion, development, and the pursuit of adjacent sub-verticals. Drive to ensure achievement of regional revenue and margin goals for the assigned segment. Support and ensure the execution of the regional segment strategies through driving value-based segmentation and alternatives analysis, including combined visibility of new product development, emerging market expansion, emerging technology, trends, or acquisition opportunities. + **Collaboration with Product Managers and Sales:** Collaborate closely with Product Managers and sales colleagues to ensure the identification of enterprise accounts and ensure that VOC is gathered for new solutions, products and business models and routes to market. Qualifications: • Bachelor’s in Business, Marketing, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. • Strong technical skills with proficiency in sales tools and software (e.g., SalesForce, CRM systems) • Experience in developing and implementing sales strategies and plans • Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively. • A strategic thinker with a test and learn approach to marketing efforts and process improvements. • Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed. • End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.