SalesForce.com Admin profile Job description: An Individual with 4 to 5 years of Salesforce Administrator experience and should have problem solving skills on SFDC platform for Sales and service cloud. One should be able to assist users in troubleshooting issues related to Salesforce functionality and its data. Experience in user management and implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports. Proficiency in creating Salesforce profiles, allocating roles, and managing access. Responsibilities: User management: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions and Account creation and management. Data Management: Import/Export and maintaining data integrity using Data loader API tool and maintaining data quality, and creating backups. System Configuration: Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Having knowledge in Territory Management and chatter support is a add-on. Should assist users in troubleshooting issues related to User management and data management and investigate and resolve user-reported issues, collaborate with user and leaders if necessary. Keep track of all communication regularly to back track the case history. Should able to building reports and dashboards to provide insights into sales and marketing performance Knowledge Apart from the main tasks, when required, one must be able to create and update knowledge articles to support users in effectively utilizing of Salesforce. Additional Technical Skills: Configuration & Customization: Custom Objects, Fields, Formulas Validation Rules Workflow Rules, Process Builder Flow Builder, Lightning Flow Page Layouts, Record Types Custom Apps, Tabs Security & Access: Profiles, Permission Sets Role Hierarchy Sharing Rules (OWD) Field-Level Security Single Sign-On (SSO) Two-Factor Authentication Data Management: Data Import/Export Data Loader Duplicate Management Data Quality Reports & Dashboards Einstein Analytics/Tableau CRM
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.