At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

American Express is committed to effectively managing and mitigating Conduct Risk as a critical element of its business model and integral to its identity as an employer, a good corporate citizen, and a respected brand. All colleagues play a role in upholding and complying with American Express Blue Box Values in dealings with each other and other stakeholders including customers, shareholders, vendors, business partners and regulators.

Ensuring that we effectively manage and mitigate Conduct Risk and putting the culture of Compliance First is core to the foundation of American Express ANZ. Our focus is on winning in the right way and supporting our colleagues’ understanding of this approach. 

All colleagues need to do their part to understand our core governing Principles & Controls and to ensure these are the cornerstone of how we operate. This extends to ensuring colleagues can clearly identify, understand, openly discuss, and act on our company’s current and foreseeable risks with a Compliance First mindset.

The expanding Acquisition & Sales Excellence team will be core to establishing and leading this for the organisation.

 

Key responsibilities include:

Support the Conduct Management program for Sales and Account Development including but not limited to:Production and ongoing enhancement of monthly conduct reporting; andDelivery of mandatory monthly persistent error training; andSales Conduct/regulatory induction training for new hires.In collaboration with key stakeholders and business partners, improve our Conduct Risk management through:Supporting new capabilities/platforms; andenhance existing capabilities/platforms.Ensure compliance with regulatory requirements and internal policies, including but not limited to:ownership of all Standard Operating Procedures and documentation of all processes; andupdating Business Conduct Guidelines.

 

Minimum Qualifications

Experience and knowledge of Compliance and conduct related principles.Ability to collaborate with Partners including OE, Business Self testing (RBST), Colleague Labour Relations (CLR), General Counsel Office (GCO) & Compliance to drive mutually beneficial outcomesHighly effective communication style (written and verbal) with the ability to collaborate and influence at all levels within an organisationAutonomy in problem-solving & use of analytics to drive improvements in sales practices.Team player who is flexible and maintains a positive attitude through ongoing change managementStrong excel skills. Ability to manage multiple projects and deadlines in a fast-paced environment.Creative problem-solving skills and attention to detail

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.