**Sales Force Effectiveness Latam Manager,** this position provide support to EDP Established Pharma Business. Is open in LATAM in Costa Rica, Colombia, Mexico and Brazil. We are committed to bringing the benefits of our trusted medicines to more people in the world’s fastest-growing countries. Our broad portfolio of high-quality, differentiated branded generic medicines spans multiple therapeutic areas, including gastroenterology, women’s health, cardiometabolic care, pain management/central nervous system, and respiratory health. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: + Career development with an international company where you can grow the career you dream. + Sales Incentive Plan + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** This position is based in **City Place, San Jose, Costa Rica, Colombia, Mexico and Brazil,** for our EPD Established Pharma Division. As the Head of Business Analytics & Customer Insights you will plays a key role in defining the strategic use of data and insights to accelerate EPD’s growth in Latin America. Acting as a trusted partner to Latin America leadership, this role promotes alignment and collaboration in analytics and customer understanding. Through the development and delivery of advanced analytics and actionable insights, the position will help build a data-driven organization, supporting strategic decision-making, driving growth, and optimizing investments across Abbott EPD’s portfolio in the region. As the Sales **Force Effectiveness Latam Manager you** will be the Head of Sales Force Effectiveness Latam will play a pivotal role in shaping and executing the regional strategy to enhance field force performance, drive commercial impact, and support sustainable growth across our pharmaceutical portfolio. This leadership position requires a strategic mindset, strong cross-functional collaboration, and deep understanding of sales dynamics in diverse Latam markets. **What You’ll Do** + Act as a strategic partner to local commercial teams, identifying performance gaps and implementing tailored improvement initiatives. Advise senior leadership on sales force structure, investment priorities, and performance strategies. + Serves as SFE expert to other functions to ensure standards are realistically set for all programs (including reports and dashboards). Develop and execute the regional SFE strategy in alignment with Abbott’s global standards and LatAM commercial goals. Develop SFE LatAm Guidelines. + Work with region and affiliate SFE Teams to drive best-practices sharing in sales force excellence - demonstrate stepwise improvements in the efficiency and effectiveness of regional Sales resources + Establish SFE monitoring regional systems and define and monitor key performance indicators (KPIs) to assess sales force effectiveness and support strategic decision-making. The Latam SFE lead is responsible for setting direction to affiliate SFE managers and delivering on Latam SFE objectives. + Lead key SFE pillars including segmentation, targeting, territory design, call planning, and incentive model. + Designs salesforce incentive schemes, ensuring sales growth while maintain Compliance standard. + Implements HCP customer segmentation & targeting through data (leveraging digital data), adapting to customer mix, optimal call load and geographical needs by brand/team + Ensures affiliate HCP customer database is in place, it is updated and accurate in profiling customers against potential for business + Ensure that each country actively manages call quality, both quantum and quality of coaching and CRM management & deployment. + Drive resources allocation to expedite sales growth according to business potential and ROI. + Enhance CRM platforms and digital tools to improve field force productivity. Maximizing and improving the value of teams. + Collaborate closely with Business Intelligence, Marketing, Training & Development, and Commercial to ensure integrated execution. + Foster a culture of continuous improvement, innovation, and operational excellence across the region. Deep understanding of sales force effectiveness strategies and operations, incentive models, segmentation and targeting. Deep understand in CRM systems, data analytics and performance management tools. Diversity and complexity of affiliates, channels, brands, teams and customers. Varying levels of digital knowledge/skill across the organization required for organization transformation and optimization in the new digital ecosystem. New capabilities being developed and adopted. Complexity of stakeholder influence and alignment cross-functionally and cross-regionally. Identifying and implementing the right processes for both current and future/anticipated business needs/trends/opportunities, in a rapidly evolving and digitized healthcare environment. Securing appropriate, reliable sales analytics (especially for difficult-to-measure activities, and due to non-compliance) and integrating insights from multiple platforms (not originally designed together) **Required Qualifications** + Bachelor’s degree in business administration, Engineering, Marketing, or related field. + Minimum of 10 years of experience in Sales Force Effectiveness, Commercial Excellence or related roles within the pharmaceutical industry. + 10+ years of experience leading and developing high-performing teams. + Proven track record in Sales Force Effectiveness leading regional or global initiatives with strategic impact. + Demonstrated ability to work collaboratively and influence across multicultural and cross-functional environments. + Advanced in English and Spanish. **Preferred qualifications:** + MBA or postgraduate degree desirable. + Portuguese is highly desirable. Apply now (https://www.jobs.abbott/) ​ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com