Sales Executive
kempinski
Sales Executive
DescriptionSales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.
Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects.
Assisting to and cooperating with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan. \n
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Key Responsibilities\nSolicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.\nSet up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts. \nFollow up on lost business and bring information about them to the knowledge of the department superior.\nNegotiate with all customers and send out offers/contracts regarding individual and group business.\nFollow the sales and marketing results and propose corrective actions if needed.\nExplore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues.\nEntertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them.\nBring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.\nWhen necessary, handle the group and individual reservation requests personally.\nMaintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time. \nUpdate customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile. \nParticipate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B. \nTake part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing. \nKeep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels. \nKeep department superiors informed of all changes in the customer profile.\nPrepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc.\nCover assigned accounts in a designated Segment or geographic area and visit them at least twice annually.\nOn weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Sales Director.\nCross selling other Kempinski Hotels in the Area and Globally.\n
Skills, Knowledge & Expertise\nBachelor’s degree in business administration or related field.\nMinimum two (2) years’ experience in a Sales position, preferably in a 4/5-star hotel.\nAbility to work and communicate in a multinational environment\nExcellent oral and written skills\nProblem Solving & decision-making skills\nBe familiar with labour laws and regulations\nAdministration skills\nPassionate for European luxury\nExcellent organisational and time management skills.\nApplies a professional, confidential and ethical approach at all times.\nWorks in a safe, prudent and organised manner.\nAbility to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.\nAbility to establish and retain effective working relationships with hotel staff and clients/vendors.\nProficiency in Microsoft Office (Word, Excel and PowerPoint)\nMicros Fidelio Opera and Sales & Catering\n
Department: Sales & Marketing
Employment Type: Fixed Term - Full Time
Location: Ghana - Accra
DescriptionSales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.
Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects.
Assisting to and cooperating with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan. \n
\n
Key Responsibilities\nSolicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.\nSet up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts. \nFollow up on lost business and bring information about them to the knowledge of the department superior.\nNegotiate with all customers and send out offers/contracts regarding individual and group business.\nFollow the sales and marketing results and propose corrective actions if needed.\nExplore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues.\nEntertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them.\nBring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.\nWhen necessary, handle the group and individual reservation requests personally.\nMaintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time. \nUpdate customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile. \nParticipate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B. \nTake part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing. \nKeep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels. \nKeep department superiors informed of all changes in the customer profile.\nPrepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc.\nCover assigned accounts in a designated Segment or geographic area and visit them at least twice annually.\nOn weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Sales Director.\nCross selling other Kempinski Hotels in the Area and Globally.\n
Skills, Knowledge & Expertise\nBachelor’s degree in business administration or related field.\nMinimum two (2) years’ experience in a Sales position, preferably in a 4/5-star hotel.\nAbility to work and communicate in a multinational environment\nExcellent oral and written skills\nProblem Solving & decision-making skills\nBe familiar with labour laws and regulations\nAdministration skills\nPassionate for European luxury\nExcellent organisational and time management skills.\nApplies a professional, confidential and ethical approach at all times.\nWorks in a safe, prudent and organised manner.\nAbility to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.\nAbility to establish and retain effective working relationships with hotel staff and clients/vendors.\nProficiency in Microsoft Office (Word, Excel and PowerPoint)\nMicros Fidelio Opera and Sales & Catering\n
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