At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Oversee sales enablement governance and drive operational excellence by resolving systemic blockers, improving cross-functional collaboration, and enhancing execution visibility.

DUTIES AND RESPONSIBILITES:

(1) Process Mapping & Optimization – Document existing sales enablement workflows, identify gaps, and lead continuous improvement initiatives to enhance efficiency and effectiveness.

(2) Enablement Governance: Own annual/quarterly planning cycles, OKRs, sales initiative cadence, and communication.

(3) Process Integration & Issue Resolution: Oversee sales-affecting issue triage (e.g. billing, contracts, serviceability), driving SLA-based resolution and tracking.

(4) Program Delivery: Coordinate cross-functional programs with Tribe Directors, RevOps, IT, Legal, Network and Billing; monitor initiative risks and milestones.

(5) Team Oversight: Directly manage the Sales Process Lead and Expert; set cadence for root cause analysis, escalation management, and reporting.

(6) Dashboard & Reporting: Provide leadership with end-to-end views of enablement health, process KPIs, and initiative performance.

REQUIREMENTS:

Minimum of 5-10 years’ experience in sales operations, business process management, or managing cross-functional programs.

Demonstrated success in managing workflows, resolving issues, and engaging stakeholders within a fast-paced sales or business environment.

Proficiency with CRM systems or sales platforms (e.g., Salesforce) is required.

Strong data skills, including advanced proficiency in Microsoft Excel, Google Workspace, dashboarding tools, and process workflow or diagramming applications (e.g., Draw.io, FigJam, Confluence).

Familiarity with Lean or Six Sigma methodologies is a plus.

Solid program management capabilities, with the ability to effectively manage competing priorities.

Excellent communication skills—clear, concise, and confident—across both technical and non-technical audiences.

Experience in triage and escalation management within defined Service Level Agreements (SLAs).

Proven ability to prioritize, manage, and resolve blockers within established response times.

Bachelor's Degree in any related field

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.