Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

The Sales Enablement Manager (NECOA) is accountable for field readiness, learning execution, and performance enablement across a large, distributed field organization (150+ associates). This role owns the design, delivery, reinforcement, and measurement of training initiatives that directly support business priorities, product launches, and sales performance.

This position operates as both a strategic enablement leader and an in‑field execution partner, ensuring training translates into real‑world behavior, confidence, and results. The role requires high visibility with senior leadership, strong cross‑functional coordination, and the flexibility to step into hands‑on field support, fill‑in leadership, and launch execution as needed by the business.

What We Offer

Competitive Salary, Paid WeeklyNext day pay with DailyPayHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysMobile ReimbursementScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development Program

Job Description:

1. Training Impact & Field Readiness

Key Outputs:

New hires reach performance readiness within defined ramp timelinesField teams demonstrate consistent application of sales behaviors, product knowledge, and toolsTraining content is current, relevant, and aligned to business priorities

Responsibilities:

Own end‑to‑end delivery of training for new and existing employees, including onboarding, product, sales, tool, policy, and performance trainingEnsure training methodologies reflect the realities of the field through hands‑on, applied learningContinuously evaluate training effectiveness using field observations, assessments, and performance feedbackAdjust training approaches quickly in response to changing business needs, launches, or performance gaps

2. Field Leadership & Execution Support

Key Outputs:

Training is reinforced consistently in live field environmentsLaunches are supported with visible, knowledgeable leadership presenceGaps in coverage or leadership are addressed without disruption to execution

Responsibilities:

Maintain an active field presence through store, market, and regional visitsStep in as fill‑in leadership when necessary to support field teams during absences, peak periods, or transitionsSupport launches by reinforcing messaging, coaching on the floor, and assisting with training late‑arriving or reassigned associatesWork retail and extended hours when required to meet launch timelines and field needsPartner with local leadership to drive adoption and execution of training initiatives

3. Trainer Leadership & Capability Building

Key Outputs:

Trainers deliver consistent, high‑quality learning experiencesField trainer coverage aligns with business demandTrainer performance improves over time through coaching and feedback

Responsibilities:

Lead, mentor, and manage a team of up to three (3) field trainersSet expectations for trainer delivery quality, preparedness, and professionalismProvide ongoing coaching, observation feedback, and development guidanceDetermine staffing requirements based on client needs, seasonal demand, and launch timing

4. Program & Initiative Management

Key Outputs:

Training initiatives launch on time and with clear communicationField teams understand what is changing, why it matters, and how to executeEnablement efforts reduce confusion and increase adoption

Responsibilities:

Own planning and execution of training initiatives from concept through field adoptionMaintain a forward‑looking roadmap of upcoming training needs, tools, and programsPartner cross‑functionally to align timelines, messaging, and expectationsSupport calendars, contests, and engagement initiatives tied to training and performance goals

5. Executive Communication & Business Insight

Key Outputs:

Leaders have visibility into training effectiveness and field readinessField insights are translated into actionable recommendationsTraining outcomes influence business decisions

Responsibilities:

Create and deliver executive‑level PowerPoint presentations highlighting training performance, insights, risks, and opportunitiesCommunicate clearly with senior leadership on training impact, adoption, and gapsIdentify trends across markets or regions and elevate insights with recommendationsEnsure accurate documentation of counseling and terminations in accordance with policy

6. Compliance, Documentation & Operational Discipline

Key Outputs:

Compliance requirements are met consistentlyTraining records are accurate, complete, and timelyAdministrative processes do not delay business execution

Responsibilities:

Deliver compliance‑related orientation and mentoring programs accuratelyConduct pre‑training outreach to set expectations and confirm logisticsManage post‑training processes including assessments, documentation, rosters, and HR submissionsPerform additional duties as needed to support evolving business requirements

Qualifications

Bachelor’s degree plus 5+ years relevant experience4+ years experience in training, enablement, communications, or field operationsProven success delivering learning in fast‑paced, distributed environmentsExperience supporting launches, change initiatives, and new programsStrong cross‑functional collaboration and project leadership skillsHigh proficiency in PowerPoint, Word, Excel, and collaboration platformsExcellent organizational, communication, and decision‑making abilitiesComfortable operating independently with high accountability

Work Environment & Expectations

Field‑based role with approximately 80% travelAbility and willingness to work non‑standard hours, including evenings and weekends as requiredRetail and launch‑driven environments with time‑sensitive demandsAbility to lift and transport training materials (generally under 25 lbs.)Operates with minimal supervision while making business‑impacting decisionsSchedule aligned to business needs, typically ‘Varies by need of business’

How Success Is Measured

Field readiness and consistent execution of sales behaviorsSpeed and confidence of new hire ramp‑upAdoption and effectiveness of training programs and toolsPositive impact on sales performance and employee experienceStrong partnership with leadership and field teamsAbility to flex into business needs without loss of momentum

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.