Scope and General Purpose of Job:
Responsible to: Director of Sales
Main Duties
Administration
§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
§ Establishes an efficient trace File to ensure that all business booked is properly tracked.
§ Assists in consolidating and preparing Sales report.
Customer Service
§ Entertains and conducts hotel inspections to clients whenever required.
§ Establishes and maintains strong relationship with the established clientele.
§ Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
§ Maintains positive guest and colleague interactions with good working relationships.
Marketing
§ Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
§ Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
Operational
§ Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
§ In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
§ Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
§ Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
§ Ensures the activities/events log book is being accurately maintained.
§ Assists in the compilation of Market Surveys and Competitor Researches report.
§ Assists in the distributions of relevant hotel information to clients when required.
§ Assists/participates in sales blitz.
§ Maintains good relationship with the established clientele and provides all necessary assistance when required.
§ Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
§ Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
§ Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Maintains a detailed knowledge of hotel facilities, features and services.
Scope and General Purpose of Job:
Responsible to: Director of Sales
Main Duties
Administration
§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
§ Establishes an efficient trace File to ensure that all business booked is properly tracked.
§ Assists in consolidating and preparing Sales report.
Customer Service
§ Entertains and conducts hotel inspections to clients whenever required.
§ Establishes and maintains strong relationship with the established clientele.
§ Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
§ Maintains positive guest and colleague interactions with good working relationships.
Marketing
§ Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
§ Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
Operational
§ Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
§ In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
§ Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
§ Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
§ Ensures the activities/events log book is being accurately maintained.
§ Assists in the compilation of Market Surveys and Competitor Researches report.
§ Assists in the distributions of relevant hotel information to clients when required.
§ Assists/participates in sales blitz.
§ Maintains good relationship with the established clientele and provides all necessary assistance when required.
§ Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
§ Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
§ Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Maintains a detailed knowledge of hotel facilities, features and services.
Minimum requirements
2 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English and Vietnamese
Minimum requirements
2 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English and Vietnamese