**Additional Information** **Job Number** 25133996 **Job Category** Sales & Marketing **Location** The Ritz-Carlton Nikko, 2482 Chugushi, Nikko, Tochigi, Japan, 321-1661VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Nikko%2C%202482%20Chugushi%2C%20Nikko%2C%20Tochigi%2C%20Japan%2C%20321-1661) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management At The Ritz-Carlton, Nikko, we are seeking Ladies and Gentlemen who will share the unique charm of our hotel, where world-class luxury meets the timeless beauty of Japanese tradition with guests from around the globe, while creating the most memorable experiences possible. We welcome individuals who embody the hospitality and professionalism befitting the Ritz-Carlton brand, and who can demonstrate exceptional communication skills to meet the diverse needs of both domestic and international guests. ザ・リッツ・カールトン日光では、世界基準のラグジュアリーと日本の伝統美が融合した唯一無二の空間で、ホテルの魅力を国内外へ発信し、お客様の体験価値を最大化する紳士淑女を募集します。 ザ・リッツ・カールトンブランドにふさわしいホスピタリティとプロフェッショナリズムを持ち、国内外の多様なニーズに応えるコミュニケーション力を発揮できる方を歓迎します。 **POSITION SUMMARY** Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **PREFERRED QUALIFICATIONS** Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None **CRITICAL COMPETENCIES** **Analytical Skills** + Computer Skills + Learning **Interpersonal Skills** + Team Work + Interpersonal Skills + Customer Service Orientation + Diversity Relations **Communications** + Fluent Japanese & Business level English + Communication + Listening + Telephone Etiquette Skills + Writing + Applied Reading **Personal Attributes** + Dependability + Integrity + Positive Demeanor + Presentation + Initiative **Organization** + Detail Orientation + Time Management + Multi-Tasking + Planning and Organizing **仕事内容** セールス & マーケティングチームの一員として、ホテルの魅力を発信し、お客様により良い体験を届けるお手伝いをしていただきます。 + 一般的な事務作業（ファイリング、メール対応、資料作成、コピー・FAX など） + 提案書や契約書、宴会イベントのオーダーなど営業関連の資料作成 + ブランドイメージを社内外に広めるサポート + パンフレットや販促資料の準備、情報パッケージの作成 + 売上を高めながら、既存のお客様の信頼を大切にするセールス活動 + システムを使ったデータ入力や確認（リード管理やコミッションなど） + ホテルの施設やサービスに関するお客様からのご質問への対応 + クライアントの窓口として、電話やメールでのご案内やご依頼対応 お客様やチームにとって「信頼できる窓口」として活躍いただけるポジションです。 **職場のスタイル** + 会社の方針・ルールを守り、清潔感のある身だしなみでプロフェッショナルに対応 + お客様や同僚のプライバシー・安全を大切にし、安心できる環境をつくる + 笑顔でご挨拶し、感謝の気持ちを伝える温かい接客 + 障がいをお持ちのお客様へのサポートや、電話応対でも適切なマナーを重視 + チームワークを大切にし、仲間と協力して共通の目標に取り組む + 軽量の荷物（約4.5kgまで）の運搬が発生する場合あり + 上司からの指示や品質基準にも柔軟に対応 **応募資格（歓迎条件）** + 学歴：高卒以上（同等資格含む） + 営業や事務関連のお仕事経験がある方は歓迎 + マネジメント経験や特別な資格は不要です **求める人物像** + 誠実で信頼される対応ができる方 + 前向きに取り組める方 + 主体的に行動できる方 + チームで協力して働くことが好きな方 + 多様性への理解があり、柔軟に対応できる方 + プレゼンテーションや対人コミュニケーションが得意な方 + 日本語：ネイティブレベル、英語：ビジネスレベル **活かせるスキル** + 分析スキル・学習意欲 + コンピュータスキル・タイピング能力 + 顧客サービス志向 + 電話応対スキル・ライティング能力・読解力 + 細部への配慮・計画・整理能力・マルチタスク対応 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.